Global Customer Quality Engineering Manager (Remote)

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

 

The Global Customer Quality Engineering Manager is responsible for the strategic and operational activities pertaining to Customer Quality/Customer Experience within TE Sensors. The ideal candidate ensures alignment with global strategic initiatives related to strategic, key and core customers, driving preventive actions internally and ensuring timely 8D methodology and continuous improvement. This position will be the central customer interface for quality escalations and communications, driving accountability in the root cause analysis and corrective action preventive action process.

What your background should look like:

 

Build and direct global team of Customer Quality Engineers

• Hire/ Develop/ Support/ Coach/ Manage regional CQE team members to plan, organize and implement actions to assure extraordinary customer experience and a zero-defect culture 
• Prioritizes resources to ensure balanced throughput to meet business and customer needs.
• Develop and maintain a communication plan to provide employees with adequate information concerning business quality goals and objectives
• Coach the team regarding Operational Excellence, Root Cause Corrective Action, Problem Solving, Lean Six Sigma etc.
   

Customer Quality Requirements

• Responsible for quality part of Customer contracts: assess customer specific quality requirements on products, processes, and service.
• Create a proactive and preventive means to drive Customer Quality Requirements on products and service through Customer Scorecards, KPI’s, quality action plans, and return/warranty process. 
• Establishes relationships to drive quality accountability with global product line manufacturing sites and design/sustaining engineering teams 
• Analyzes data to identify chronic underperforming global product lines and products and establish a rhythm to monitor Customers experience and performance to ensure improvement.
• Implement plans to drive key metrics, such as DPPM, Annualized Failure Rate, Failure analysis turnaround time, Customer engagement/effectiveness, and corrective and preventative action closure.
• Share and implement best practices across the organization to exceed customer expectations
• Customer collaboration/interface. Regular visits on Customer plants to build, reinforce and maintain strong partnership, and to exchange on key quality topics.
• Develop positive relationships and work closely with Quality, Manufacturing sites, Product management, Legal, Finance, Customer Care, Sales, and Engineering Leaders to manage customer communications, action plans, quality agreements, customer specific requirements, new product introductions and transfers
• Lead Global / Regional Initiatives and Special Projects as assigned to support Global Quality &/or Customer Quality Objectives
   

Skills, Experience and Education

• BS in Engineering or equivalent
• 5-10 years quality leadership experience.
• Results oriented, driven individual
• Knowledge of Automotive, Aerospace &/or Industrial standards (IATF, AS, ISO etc.)
• Problem solving / Lean / Six Sigma acumen
• Excellent presentation, written and verbal communication skills
• Able to successfully manage challenging situations, and generate executive summaries for internal and external customers
• Ability to successfully interact with customers, quality, engineering, design, manufacturing, sales, legal and finance communities
• Ability to instill confidence in all stakeholder groups and manage complex root cause corrective action/preventive actions
• Self-starter capable to lead matrix teams
   

Competencies

Building Effective TeamsMotivating OthersManaging and Measuring WorkValues: Integrity, Accountability, Teamwork, InnovationSET : Strategy, Execution, Talent (for managers)