Field Service Rep - Defense (Field Service)

Field Service Rep - Defense (Field Service)

Company:

Boeing Aerospace Operations

Job ID:

00000440782

Date Posted:

2024-12-04

Location:

USA - Memphis, TN

Job Description Qualifications:

Boeing Global Services (BGS) is seeking a Field Service Representative to provide on-site C-17 company representation and technical support to the team in Memphis Air National Guard Base in Memphis, Tennessee in conjunction with the C-17 Globemaster Integrated Sustainment Partnership (G3) contract.

You are applying for a Field Operations position where our employees must be willing and able (potentially short-notice) to travel to a variety of locations (domestic and/or international) to meet the needs of our customers.

Field Operations employees may be required to relocate to another Field Operations location based on customer needs and/or management requirements.

Specific contracts supported by Field Operations could require employees to perform a deployment to a US DOD contingency operation. Employees associated with these specific contracts must be able to pass military contractor health standards for deployment.

Position Responsibilities:

• Utilize multi-disciplined technical expertise and company knowledge to assist the customer.  
• Sustain a high level of proficiency in the maintenance and operation of company products by investigating technical problems and determining root causes.  
• Develop and implement corrective actions to ensure customer satisfaction.  
• Understand customer expectations, assist customer in interpreting and using support data and documents, and provide technical on-the-job training.  
• Act as the on-site liaison between the company and customer personnel of widely varying backgrounds to gain resolution of significant technical and operational issues.  
• Work unsupervised for extended periods of time in a wide variety of cultural/economic environments.

This position is expected to be 100% onsite. The selected candidate will be required to work onsite in Memphis, Tennessee.

This position requires the ability to obtain a U.S. Secret Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.

Basic Qualifications (Required Skills/Experience):

• Minimum 5 years of experience maintaining and troubleshooting C-17A aircraft  
• Minimum 3 years knowledge/understanding of mechanical, environmental, avionics and flight control systems, and electrical/electronic systems  
• Must be able to function in a demanding on-call, around the clock operational environment
• Willing to work any shift  
• At the sole discretion of leadership, employees must be willing and able (on potentially short-notice) to deploy/travel to a variety of locations (domestic and international) and for a variety of deployment durations to meet customer needs. Failure to deploy/travel will be considered as a resignation. 
• At the sole discretion of leadership, must be willing and able to relocate to a variety of locations (domestic and international) to meet customer needs and the statement of work.  Failure to relocate will be considered as a resignation. 

Preferred Qualifications (Desired Skills/Experience):

• Prefer candidates with proven experience maintaining and troubleshooting C-17 aircraft mechanical, electrical/electronic, environmental, and avionics systems
• Prefer previous military experience or extensive familiarity with military operations and written maintenance procedures
• Experience with C-17 field or depot is preferred
• Production Superintendent Experience is desired
• Extensive experience using maintenance data collection and analysis (G081) is desired
• Extensive knowledge of C-17 Interactive Electronic Technical Manual (IETM) is desired

Typical Education/ Experience:

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years of related work experience or an equivalent combination of education and experience (e.g. Master+4 years of related work experience, 10 years of related work experience, etc.).

This position offers relocation based on candidate eligibility.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. 

Shift:

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