Dynamics CRM System Analyst & Project Manager

Description

abra is seeking a Dynamics CRM System Analyst & Project Manager to lead an enterprise CRM system based on Microsoft Dynamics 365.

This role combines full project lifecycle ownership with deep system analysis in a complex business environment.

• Lead CRM projects from initiation through analysis, development, testing, and deployment
• Analyze existing processes, identify gaps, and propose system-level solutions
• Prepare High-Level & Detailed Design documents, including functional specs, integrations, and ERD diagrams
• Work closely with business stakeholders to collect, refine, and prioritize requirements
• Manage development and QA workflows, ensuring progress, timelines, and deliverables
• Drive projects independently and take full ownership

Requirements

• 3+ years preparing complex High-Level & Detailed Design documentation in Dynamics CRM 365
• Experience managing technology projects
• Strong technical understanding of Dynamics 365 (entities, processes, integrations, limitations)
• High independence, accountability, and end-to-end ownership
• Excellent interpersonal skills and ability to drive cross-functional collaboration
• Experience in large organizations with multiple processes and interfaces
• Advantage: experience in financial services / insurance / long-term savings
• Advantage: academic degree or Systems Analysis course