Consultant, Sales and Service (University of the Pacific)

 

CONSULTANT, SALES AND SERVICE (UNIVERSITY OF THE PACIFIC)

Stockton, CA

On Site

 

THE RUNDOWN

Playfly Sports is looking for a Consultant, Sales and Service to join our team with Pacific Athletics at the University of the Pacific. Consultants act as the primary liaison between our current client base and the University’s Athletics Department, are responsible for renewing and growing all season ticket accounts and generating new business through upselling, cross selling, and referrals. The Consultant revenue will be generated primarily from outbound phone calls. This role would be a fit for those with a desire to start and grow a career in the sports ticket sales industry or collegiate athletics. These calls will be supplemented with email marketing, face-to-face presentations, and in-arena/stadium tours. Additional duties include handling all forms of inbound communication and being able to address and answer all questions, comments, or concerns, conducting onsite and offsite appointments, and attending season ticket member events for all ticketed university athletics sporting events. Day-to-day leadership and mentoring of this position will be provided by the Playfly Aspire Leadership. Consultants will receive the tools, programs, and systems necessary to "BE GREAT."

 

WHAT YOU’LL ACCOMPLISH

· Sell ticketed sports including, but not limited to Men and Women’s Basketball, and a full menu of products

· Generate revenue through renewals, cross-selling, upgrades, add-ons, group tickets and experiences, partial/mini-plan packages, single game tickets, and stand-alone donations

· Prospect and maintain relationships with current and past customers, cold leads, local businesses, and individuals via phone, email, text, in-person appointments, and networking events

· Make a minimum of 60 outbound calls daily, while meeting or exceeding established sales activity and revenue goals

· Manage and retain a large account base including premium seating, season ticket members, and group sales, executing retention programs and building long-term relationships

· Set and execute out-of-office and arena tour appointments to grow relationships and revenue within the current fan base

· Service general fan questions and convert inquiries into ticket packages

· Utilize strategic ticketing programs, promotions, and sales strategies to drive season ticket revenue

· Maintain accurate and up-to-date records of all prospects and customers within the ticketing database

· Work home games and season ticket member events, performing various sales and service duties

· Provide exceptional customer service to all fans, donors, sponsors, and prospective buyers

· Other job-related duties as assigned

 

WHAT YOU’LL BRING

· Bachelor’s degree is preferred but not required

· Experience with ticketing software and CRM program a preferred

· Experience ActiveCampaign CRM a plus but not required

· Experience in ticket sales is preferred but not required

· Previous customer service or retail sales experience; display a genuine desire to help people.

· Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented

· Excellent communication, presentation and listening skills

· Ability to work well with others and comfortable taking initiative

· Ability to encourage collaboration, flexibility, equity and inclusion that enables colleagues to contribute to their full potential, feel valued, and supported

· Ability to work nights and weekends when needed

· Vivenu ticketing software experience is a plus

 

TRAVEL, LIFTING, PHYSICAL REQUIREMENTS

· Availability to work outside typical office hours including nights and weekends as needed

· The work is sedentary in nature

· Walking, standing, bending and carrying of light office items is required

· The work is typically performed in an adequately lighted and climate-controlled office environment

· May require occasional travel

 

COMPENSATION