Client Success Manager

Client Success Manager for a Marketing Agency

When you apply, please make sure the subject line is: "I actually read the instructions"

Knwn Local (formerly A Impact Media) is on a mission to empower real estate professionals to own their market through media.

At Knwn Local, we don't just manage accounts we drive results. If you're exceptional at client success and align with our core values: Beyond Excellence, Extreme Ownership, Proactive Curiosity, and Mission Focused, we want to know you.

Role:

As a Client Success Manager at Knwn Local, you will own the success of up to 20 real estate professionals. This role places you as the strategic partner who ensures clients generate $10M-$100M in sales through their YouTube presence.

You'll develop content strategies, manage production teams, and drive measurable results. This requires someone who takes ownership, solves problems independently, and treats client success as personal success.

As a key representative of Knwn Local, you must embody our four core values through every client interaction and strategic decision.

This is a results-driven, not task-driven, roleyour goal is to make every client the recognized authority in their market.

As a key representative of the Knwn Local (formerly A Impact Media) brand, you must embody our four core values through your work:

• Beyond Excellence - We raise the bar, then we raise it again
• Extreme Ownership - Own the Outcome
• Proactive Curiosity - Curious minds build better things
• Mission Focused - Small things build big things

Responsibilities:

Strategic Leadership & Client Success

• Develop and implement unique, market-specific content strategies for up to 20 real estate professionals, ensuring each becomes the recognized authority in their local market
• Achieve first measurable win within 30 days of client onboarding, setting the foundation for long-term success
• Lead weekly strategy sessions and monthly performance reviews, maintaining 90% client retention rate with 18-24 month average lifetime
• Drive 100-1000 YouTube subscriber growth per month per client while generating 5-15+ quality leads monthly

Content Excellence & Production Management

• Architect content strategies with 3 distinct pillars per client, aligning with their specific market positioning and business goals
• Oversee production of 4 videos per month per client, maintaining 90% on-time delivery within our 10-14 day launch timeline
• Coordinate cross-functional production pods including 15+ video editors, 5+ writers, 3+ designers, and social media managers
• Ensure all content embodies our "Beyond Excellence" standard, raising the bar, then raising it again

Performance & Growth Optimization

• Implement YouTube optimization strategies that support $10M-$100M in client sales generation
• Document and achieve 85% completion rate on all strategic action items
• Develop scalable content frameworks that support multi-platform deployment
• Proactively identify growth opportunities and adjust strategies every 30 days

Team & Resource Coordination

• Lead and inspire production teams to deliver premium quality content that creates raving fans
• Reduce resource conflicts by 90% through effective scheduling and communication
• Submit production schedules 7 days in advance and resource requests 5 business days before needed
• Foster collaboration between writers, designers, editors, and social media managers

Results:

• Maintain 90% client retention rate (18-24 month average lifetime)
• Achieve 90%+ implementation rate of planned content strategies
• Generate consistent 100-1000 subscriber growth per month per client
• Support $10M-$50M in sales generation for each client
• Deliver 5+ quality leads per month per client
• Maintain client NPS score of 90% or higher
• Ensure first measurable win within 30-90 days for every new client

Requirements:

Experience & Expertise

• 2-5 years of proven experience developing and implementing content strategies that drive real business results
• Deep understanding of YouTube algorithms, optimization techniques, and growth strategies
• Track record of managing multiple client relationships in professional services or agency environment
• Experience leading cross-functional teams and managing creative resources

Strategic & Analytical S