Technology Resource Manager - (Hybrid)

Cruise Planners is the largest franchisor of home-based travel agencies across the country that independently book cruises, tour, and land vacations. Cruise Planners has achieved Top Producer status with virtually every cruise line, tour, and resort company. Cruise Planners has been named the No.1 Cruise Tour / Travel Agency by Entrepreneur Magazine for the past 10 years and recently featured in Entrepreneur as one of the top 30 franchise innovators in technology. Cruise Planners positions franchise owners for success by providing them with innovative marketing, booking and lead-generating tools as well as professional development and hands-on training with the industry’s top executives. Cruise Planners Home Office has won awards such as Coolest Offices and Top Places to Work in South Florida by Sun Sentinel and South Florida Business Journal. 

**Candidates must be authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa**

Job Summary

The Technology Resource Manager will function within the Technology department and be responsible for the strategic planning, allocation, and development of human capital. This role serves as a liaison between the Technology team and Human Resources to ensure optimal staffing and talent management. This role involves aligning Technology department capabilities with project demands and organizational objectives, while championing a culture of accountability and growth.

Responsibilities

• Workforce Planning & Resource Allocation
• • Collaborate with department leadership and project managers to forecast future resource needs and ensure the company has the capacity to meet upcoming project demands
  • Work with department leadership to assign personnel to projects based on their skills, experience, availability, and project requirements to ensure optimal utilization and prevent employee burnout
  • Manage resource conflicts and advise department leadership on staffing issues or shortages
  • Backfill responsibilities for dedicated processes

• Talent Management & Development
• • Partners with HR on talent acquisition strategies, including recruiting and interviewing technology resources for both full-time and contractual positions
  • Will work with a resource’s direct supervisor during the review process
  • Responsible for salary reviews to ensure technology resources are competitively compensated based on performance

• Strategic Collaboration & Communication
• • Act as liaison between Technology and HR for staffing decisions (acquisition and termination)
  • Utilize data analytics and reports (from ActivTrak) to inform data-driven decisions related to staffing and retention

• Resource Compliance
• • Manage contractor hour submissions by comparing them with hours tracked within productivity software (ActivTrak)
  • Will be subject matter expert for HR technology systems (Rippling for PTO, ActivTrak for productivity) thus ensuring effective utilization and data accuracy
  • Will work with HR and a resource’s direct supervisor to resolve any productivity conflicts

The items listed above are intended to provide an overview of the essential functions of the job. 

This is not an exhaustive list of all functions and responsibilities that the position may be required to perform. 

Competencies

• Ability to work in a team environment to solve resource challenges
• Proven experience in a human resource role with focus on technology resource management
• Strong interpersonal, communication, problem-solving, and resource management skills
• Familiarity with ActivTrak software a plus

Requirements

• Bachelor’s Degree or equivalent experience
• 3+years of relevant experience

This is a hybrid role (Remote: Mondays and Fridays, Onsite: Tuesdays, Wednesdays and Thursdays)

Cruise Planners provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expre