STAFF ASSISTANT - 64082378

Requisition No: 853588 

Agency: Department of Health

Working Title: STAFF ASSISTANT - 64082378

 Pay Plan: Career Service

Position Number: 64082378 

Salary:  $ 33,000.00 - $ 33,760.00 

Posting Closing Date: 07/31/2025 

Total Compensation Estimator Tool

Open Competitive

Anticipated Vacancy

Pending Position Description Update

  This requisition may be used to fill multiple positions.

 

Your Specific Responsibilities:

This is a medically oriented staff position. Work includes performing a variety of clerical duties that require independent judgement, effective communication, accuracy and organizational skills. The individual in this position is expected to adhere to specified timeframes and deadlines. This position provides support to the CMS Clinical Eligibility Unit.

 

Receive incoming calls from parent/guardian and providers on behalf of the CMS Clinical Eligibility Unit. Have working knowledge of FLMMIS, CMS 3.0, VIDA other necessary data information system by accurately navigating CMS 3.0 to determine eligibility status. Triages phone calls and resolves non-clinical issues which includes verification of eligibility, general office contact information. Routes calls to clinical eligibility staff to conduct clinical screening. Escalates calls using appropriate chain of command based on the urgency of the issue.

 

Maintain return callback appointment schedule to parent/caregiver for Clinical Eligibility Unit to conduct clinical screening. Responsible for timely, accurate, and thorough entry of all actions regarding client in the current data system. Review and reconcile Safety Net Invoices, provide follow up on provider authorizations, and update Adoption Court Decree into the CMS 3.0 System.

 

Provide support in preparing and sending clinical eligibility correspondences to parent/guardian. Task includes printing letters, preparing, and processing outgoing mail.

 

Perform other duties as required and/or assigned.

 

Required Knowledge, Skills, and Abilities:

Knowledge of organizational procedure policies, practices, rules and regulations

Knowledge in medical terminology

Knowledge of computer software including applications

Knowledge of modern office business equipment, practices and procedures

Skills to utilize equipment required for the position

Great Interpersonal skills

Ability to plan, organize and coordinate work assignments

Ability to meet deadlines and prioritize tasks effectively

Ability to communicate effectively verbally and in writing to express facts and ideas in a succinct, organized manner, make clear and convincing oral presentations

Ability to establish and maintain effective working relationships with others

Must be able to multi-task

Must be an active listener and ask question as appropriate

 

Preferred Qualifications:

• High School Diploma or GED
• 1-3 years’ experience in an Administrative Support Position

 

Florida Department of Health Mission, Vision, and Values: 

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

 

Where You Will Work:

2020 Cap