Sr. Administrator, Salesforce

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The Sr. Salesforce Administrator consults on design and implements Salesforce.com solutions using standard configuration leveraging industry best practices, serving as both the strategic and technical owner of T-Mobile’s Salesforce environment. This role creates and manages complex workflow rules, data validations, and process builders on a fast-growing, dedicated team focused on supporting sales, operations, and cross-functional business enablement. The Sr. Salesforce Administrator drives platform scalability, governance, and measurable business outcomes, ensuring solutions align with enterprise data policies and support T-Mobile’s digital transformation objectives while providing leadership and influence across teams.

Job Responsibilities:

• Own and administer Salesforce customizations including data management, AppExchange integrations, user management, and technical documentation. Lead platform governance, lifecycle management, and scalable configuration standards. Ensure compliance with enterprise data protection policies and support platform resiliency across multi-region environments. Collaborate with Product, Development, and Security teams in an Agile framework to ensure scalability, security, and continuity of operations.
• Partner with Product and Technology teams to translate business needs into scalable Salesforce solutions. Design and implement configuration changes, custom integrations, and automation using Salesforce Flows, Apex, and Lightning. Manage large-scale integrations across enterprise systems, leveraging APIs, middleware (MuleSoft), and DevOps tools such as Copado to ensure reliable, high-quality delivery.
• Provide technical leadership and mentorship to Salesforce Administrators and Analysts. Define team standards, oversee code reviews, and promote best practices in platform management. Lead cross-functional collaboration to drive operational excellence and clearly communicate scope of influence, including user base and system scale.
• Develop and refine processes to enhance Salesforce data quality, automation, and governance. Implement efficient workflows, enforce data integrity rules, and measure performance improvements through defined KPIs such as data accuracy, process time reduction, and automation ROI.
• Collaborate with business leaders to deliver insightful reports, dashboards, and KPIs that inform strategic decision-making. Lead change management, training, and adoption programs that promote consistent platform use and drive measurable user engagement and satisfaction.
• Drive continuous improvement by identifying opportunities for innovation within the Salesforce ecosystem. Evaluate and adopt emerging technologies such as Salesforce Einstein AI, Flow Orchestration, and other advanced automation tools to enhance user experience and business outcomes.

Education and Work Experience:

• Bachelor's Degree Computer Science, Software Engineering, Information Management or equivalent experience in field (Required)
• 4-7 years - Salesforce Administration experience, including the creation of Process Builders, permission sets, custom objects and workflows (in a 200+ user environment with multiple departments working in the system)
• 2+ Years working with Visual Force/Apex and Lightning
• Experience working with sales and/or marketing organizations
• 3+ Years’ experience working in Agile environment as part of a Scrum team
• Experience documenting technical configuration solution recommendations

Knowledge, Skills and Abilities:

• Project Management Basic understanding of project management principles (Required)
• Workforce Planning Ability to interpret business requirements and to estimate workload (Required)
• Organization Well organized and able to manage multiple responsibilities at once (Required)
• Collaboration Thrive in a fast-paced, collaborative work environment (Required)

Licenses and Certifications:

• Salesforce.com Admin Certification (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
 

Base Pay Range: $84