CX Partner Manager

 

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.

 

 

 

Nextiva is seeking a CX Partner Manager to strengthen and expand our partner ecosystem focused on Customer Experience (CX) and Contact Center (CCaaS) solutions. This role will be instrumental in evolving Nextiva’s go-to-market strategy as we expand up-market and empower partners to deliver unified customer experience management (UCXM) outcomes for mid-market and enterprise clients.

This individual will be responsible for recruiting, developing, and managing relationships with high-performing channel partners who sell, market, and support Nextiva’s CX portfolio. The ideal candidate brings deep understanding of the CCaaS/CX landscape, experience driving complex channel sales motions, and the ability to align internal and external teams to accelerate growth.

Key Responsibilities:

• Recruit, onboard, and enable new CX-focused partners aligned to Nextiva’s go-to-market strategy.
• Build strong, collaborative business plans with each partner outlining revenue targets, enablement milestones, and joint marketing efforts.
• Educate and position partners to successfully sell Nextiva’s CX and Contact Center offerings—focusing on value differentiation.
• Work closely with Sales, Solutions Consulting, Revenue Marketing, and Product teams to ensure partners have the training, resources, and support to drive qualified pipeline and closed revenue.
• Manage forecasting accuracy and maintain consistent reporting on partner performance, funnel health, and growth plans.
• Serve as the primary liaison between partner and internal stakeholders, ensuring timely communication, issue resolution, and a seamless partner experience.
• Gather partner and customer feedback to inform product, pricing, and program enhancements.
• Represent Nextiva’s CX portfolio at partner and industry events, webinars, and joint go-to-market initiatives.

Qualifications:

• 5+ years of experience in sales with a focus on CCaaS, CX, or Contact Center technologies.
• 3+ years of experience selling in the Mid-Market segment (500+ seat deals).
• Experience in channel sales, partner management or alliances preferred.
• Bachelor’s degree in a relevant discipline, preferred.
• Demonstrated ability to develop and execute partner business plans with measurable outcomes.
• Strong communication, presentation, and relationship-building skills at all organizational levels.
• Experience collaborating cross-functionally with Sales Engineering, Marketing, and Product teams.
• Comfortable in a fast-paced, evolving environment—flexible, proactive, and able to manage competing priorities.
• Approximately 50% travel expected (partner visits, conferences, regional meetings).

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
• Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
• Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.

Total Rewards