Growth Customer Manager

<p><em>At Similarweb, we're changing how businesses engage with the digital world by uncovering everything that happens online. Our powerful platform and unique data empower over 4,300 customers—including industry leaders like Google, eBay, and Adidas<strong>—to make impactful decisions.</strong></em></p> <p><em>Since going public on the New York Stock Exchange in 2021, we've continued to grow! </em></p> <p><em>Now, we're expanding our global presence with a new office in Prague. At Similarweb, you'll innovate quickly, collaborate with brilliant minds, tackle big challenges, and work with cutting-edge technologies to make a real impact on some of the world's most innovative companies.</em></p> <p> </p> <h3><strong>Why is this role so important at Similarweb?</strong></h3> <p>We have thousands of customers utilizing our platform, and many of them have untapped potential to unlock even greater value from our marketing intelligence solutions.</p> <p>As a Growth Customer Manager your main goal is to drive account expansion. By monitoring user health and reacting to real-time behavioral signals, you will execute immediate upsells for growing accounts. When you uncover large, high-value opportunities, you will partner closely with our core Sales organization to manage a seamless handover and maximize the deal's potential.</p> <p>Your ability to bridge customer success with strategic commercial execution will directly accelerate our net revenue retention. This is your chance to elevate your tech sales career in a collaborative, high-impact environment.</p> <h3><strong>What You'll Do: 🚀</strong></h3> <ul> <li><strong>Identify and proactively pursue</strong> upsell opportunities within the existing customer base.</li> <li><strong>React to real-time customer signals</strong> to identify upsell opportunities or determine the right moment to engage and retain customers.</li> <li><strong>Upsell relevant customers</strong> to higher-touch engagement models and partner closely with Sales to seamlessly hand over and drive large-scale opportunities.</li> <li><strong>Recommend and transition customers</strong> to more advanced and higher-value packages when aligned with their needs.</li> <li><strong>Ensure high levels of customer satisfaction</strong>, engagement, and long-term retention.</li> <li><strong>Proactively address cancellation risks</strong>, work to prevent churn, and re-engage customers to win back business.</li> <li><strong>Demonstrate the value of the product</strong> through regular meetings, strategic guidance, and ongoing consultative support.</li> <