Senior Director, RCM & Credentialing

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

The Senior Director of Revenue Cycle Management will oversee all aspects of the revenue cycle, including billing operations, payer integrations, collections, and denial management. This leadership role will focus on optimizing revenue processes, ensuring compliance with regulatory requirements, overseeing revenue cycle technology vendors and fostering relationships with payers to maximize reimbursements. The ideal candidate will bring strategic vision and operational expertise to drive efficiencies and achieve financial goals. Reporting to the VP, Global Network and Revenue Cycle Operations, this is a full-time role that is key to advancing our payer strategy and revenue cycle operational excellence. 

As Senior Director of Revenue Cycle & Credentialing, you will lead three interconnected pillars:

• Revenue Cycle Management (RCM)
• Health Plan Operations (Claims)
• Provider Credentialing & Enrollment

You’ll lead a team of ~50 across these functions, including 3 Director-level leaders, and balance promoting specialization within the org while building connective tissue between RCM, credentialing, and claims. You’ll also play a key role in Spring Health’s next phase of growth—particularly as we stand up D2C models and increase payer partnerships. You’ll collaborate closely with Product, Engineering, Clinical Operations, Finance, and Payer Relations to drive efficiency, compliance, and operational scale.

This is both a strategic and hands-on leadership role requiring deep domain expertise, systems thinking, and strong cross-functional influence.

What you’ll do:

Strategic Leadership

• Develop and evolve a comprehensive RCM and payer operations strategy aligned with Spring Health’s enterprise and D2C business goals
• Collaborate with executive leadership to identify opportunities for margin expansion, DSO reduction, and operational scale
• Shape the long-term roadmap for system modernization, tooling upgrades, and automation efforts
• Foster a high-accountability, high-support culture with clear expectations, growth paths, and leadership development

Revenue Cycle & Claims Operations

• Lead the end-to-end revenue cycle, including eligibility, charge capture, coding, submission, collections, and appeals
• Drive clean claims rates, reduce denials, improve reimbursement timelines, and optimize AR performance
• Partner with Finance on forecasting, revenue recognition, and payment modeling (commercial and D2C)
• Manage payer escalations and work to improve contract adherence and payer performance
  

Credentialing & Enrollment

• Oversee provider credentialing and enrollment to ensure timely onboarding and plan participation
• Manage NCQA compliance, CVO partnership, delegated credentialing protoco