Sr Analyst, Operations Support

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Program Start Date: June 15, 2026 
Location: Hartford, CT 
Starting Salary: $75,000

Sponsorship: Work visa sponsorship is not available for this role.  This includes participation in Curricular Practical Training (CPT), Optional Practical Training (OPT), and F-1 Visa programs. 

This requisition will be unposted on February 24th.

Hartford Hiring Initiative:  

This role is a part of the Aetna Business Operations Hartford Hiring Initiative and offers additional developmental opportunities. This may include leadership exposure, networking sessions, and Hartford-based events.  

This is a hybrid position with 3 days (generally Tuesday, Wednesday, and Thursday) in the Hartford, CT office location. The other 2 days each week will be working remotely from home, office, or another location of your choice. 

The Sr Analyst, Operations Support works to:

• Program Operations: Regularly collect and disseminate team and project successes through various communication channels, including SharePoint articles, Sway posts, Newsletter articles, and the new Teams site, enhancing visibility into team-driven capabilities and value creation.

• Stakeholder Engagement: Create content (Newsletters, "What Have We Done For You Lately?" Communications, etc.) for our Center of Excellence teams within Service Operations, enhancing visibility into initiatives working for the business and regularly showcasing the value our team creates.

• Identify Trends and Sentiment: Monitor and analyze community engagement to identify sentiment and trends. Provide insights that can be leveraged to influence and enhance culture.

• Promote Success Stories: Regularly highlight and celebrate team achievements and milestones, ensuring that successes are communicated effectively to foster a positive and motivated work environment.

• Foster Community: Serve as the Culture Champion for the team, actively promoting a sense of belonging and excitement among colleagues through engaging posts, polls, and interactive "Questions of the Day," ensuring all voices are heard and valued

• Expand Communication Capabilities: If candidate possesses video production and editing skills, assist in expanding the communications portfolio to include video updates and vignettes for Town Halls and other team materials and meetings.

Work experience should include:

• Written and verbal communications, plus video content

• PowerPoints to articulate initiative strategy, progress, and results

• Newsletter stories (via MSFT Sway) and other content

• Teams content including videos, posts, and chats

• Strong content creation Skills

• Data Analysis/Storytelling

No Relocation: No relocation will be provided 

Required Qualifications

• Graphic Design

• Copywriting and Editing

• Content Strategy Development

• AI Platform Familiarity (ChatGPT, etc.)

Preferred Qualifications

• Adobe Creative Suite (Premiere, Firefly, Lightroom, Illustrator, Stock)

• Podcasting

• Microsoft CoPilot

• QuickBase

• Microsoft Teams

• Microsoft Word

• Microsoft Excel

• Microsoft PowerPoint

Education

• Bachelor's or equivalent experience required, 2-5 years experience, anticipated completion of an undergraduate or graduate degree program by start date (June 2026)

• Have a major in one of the following fields: communications, content creation, video production

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.