International Agent Officer

<p>Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!</p><p></p><p></p><h1><b>Job Details </b></h1><p></p><p></p><p><span><span><u><span>About us:</span></u></span></span></p><p><span> </span></p><p><span>World Courier</span></p><p><span>Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today’s cutting edge logistics solutions for Cell &amp; Gene Therapies that save lives, we now have over 3,000 employees at 140 offices in more than 50 countries worldwide AmerisourceBergen is now Cencora, ranked #11 on the Fortune 500.</span></p><p><span> </span></p><p><span><span><u><span>The Role</span></u><span>:</span></p><p><span> </span></p><p><span>We are hiring an International Agent to join our busy and fast-growing Operations and Customer services team based in Coslada, Madrid.</span></p><p><span> </span></p><p><span>You will be the primary contact for clients and agents based in Middle East and Africa, as well as for the whole network of World Courier offices for shipments within these regions.</span></p><p><span>You will have the responsibility to book shipments and ensure that everything is done in a quality and timely manner so that shipments are delivered on time and in perfect conditions.</span></p><p><span> </span></p><p><span>Location: Coslada, Madrid.</span></p><p><span> </span></p><p><span><span><u><span>Shift Pattern</span></u><span>:</span></p><p><span> </span></p><p><span>·</span><span><span>        </span> </span><span>Sunday from 09h00 to 17h30</span></p><p><span>·</span><span><span>        </span> </span><span>Monday to Thursday from 11h30-20h00</span></p><p><span>·</span><span><span>        </span> </span><span>Flexibility to cover public holiday (paid as an overtime and receive an extra lieu day)</span></p><p><span>·</span><span><span>        </span> </span><span>Until the completion of the training period (approx. 3 months), you'll work 4 days from the office (Monday to Thursday). Thereafter, you can work 2 days from home, one being Sunday (Hybrid)</span></p><p><span> </span></p><p><span><span><u><span>What you’ll be doing</span></u><span>:</span></p><p><span>·</span><span><span>        </span> </span><span>Handle enquiries from clients, agents and World Courier offices via phone and email in English and French</span></p><p><span>·</span><span><span>        </span> </span><span>Receive bookings via email and update World Courier’s internal tracking system.</span></p><p><span>·</span><span><span>        </span> </span><span>Provide quotations via email.</span></p><p><span>·</span><span><span>        </span> </span><span>Monitor and track ongoing shipments, reacting to any deviation from the plan.</span></p><p><span>·</span><span><span>        </span> </span><span>Keep clients and World Courier offices updated to the status of their shipment, especially regarding delays.</span></p><p><span>·</span><span><span>        </span> </span><span>Action all notes sent in World Courier’s internal tracking system.</span></p><p><span>·</span><span><span>        </span> </span><span>Advise clear pick up/special delivery/temperature control handling instructions to an agent or destination office on how a shipment should be managed.</span></p><p><span>·</span><span><span>        </span> </span><span>Communicate any temperature results as soon as possible after delivery, checking and noting any deviations.</span></p><p><span>·</span><span><span>        </span> </span><span>Build and maintain relationships with World Courier offices, clients, agents, airlines, handling agents and suppliers.</span></p><p><span>·</span><span><span>        </span> </span><span>Ensure internal systems are kept updated when new jobs are raised in the system.</span></p><p></p><p></p><p>.</p><p><span><span><u><span>What you’ll have (Candidate' requirements):</span></u></span></span></p><p><span> </span></p><p><span>·</span><span><span>        </span> </span><span>Language Requirement: Fluency in English and French, verbal and written. (Essential)</span></p><p><span>·</span><span><span>        </span> </span><span>Conversational level- Spanish language</span></p><p><span>·</span><span><span>        </span> </span><span>Prior experience or knowledge of the logistics sector (Desirable)</span></p><p><span>·</span><span><span>        </span> </span><span>Able to follow procedures and instructions and provide relevant information on request.</span></p><p><span>·</span><span><span>        </span> </span><span>Knowledge of Ms Office- Word, Excel, Outlook.</span></p><p><span