Client General Manager - Health Sciences

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Global Client General Manager is focused on client satisfaction, creating strategic initiatives and retention of the account. The Global Client Manager’s role is to identify innovative solutions, to have a strong understanding of the external market, and an in-depth knowledge of the travel industry. Working with a high performing team in a collaborative environment, the client manager will ensure that client initiatives and expectations are fully delivered.

What You'll Do:

• Possessing an in-depth understanding of key business drivers, organizational culture and the competitive position of clients.
• Providing guidance to customers in the assessment of goals and strategies in order to optimize performance across their program.
• Identifying innovative solutions to enhance productivity & improve traveller/caller experience during service fulfillment.
• The Client Manager will establish partnerships with key business constituents (Global Business Consulting, Client Services, Service Delivery, Implementations, M&E and GCG Directors) in order to build a web of influence at key levels within the account.
• Executing strategic account plans, focused on identifying transformational business opportunities that enhance and optimize the customer experience, creating customer value, exceeding customer expectations, strengthening client relationships, driving savings, increasing retention, and optimizing performance through process and data analysis. 
• Leading the enhancement of the Amex GBT value proposition through consultation, technology road mapping and optimizing online servicing solutions.
• Leading business planning, quarterly and annual reviews, pricing strategies, and ongoing P&L management for the account.
• Researching the marketplace and competitor products and services to highlight the value that distinguishes Amex GBT products, and specifically uses MI, benchmarking, and technology as critical value drivers.
• Enhancing the Amex GBT value proposition through policy consultation, researching white paper needs, technology road mapping and optimizing online solutions.

What We're Looking For:

• Proven success and demonstrable positive results in a global account / client management, sales, consulting, or procurement experience.

• Proven success in selling products, services and solutions increasing client revenue and profitability.

• Experience with working with Health Sciences or Big Pharma Accounts

• Demonstrated ability to implement and develop strategies, build action plans and set goals.

• Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization, and planning skills.

• Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.

• Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, in order to successfully navigate through client organizations

• A sophisticated range of communication and presentation skills

• Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts. Also to identify relevant insights and integrate them into the value proposition

• Strong financial skill required to demonstrate the key drivers of profitability

• Strong business insight required to communicate the Amex/Business Travel value proposition  Strong analytical attitude

• Previous large market /multinational client/global experience preferred.

• Possess a strong understanding of the Global Business Travel marketplace.

• Travel Operations knowledge required.

• Demonstrated knowledge of Business Travel Service Delivery and Client Management

• Working knowledge of Business Travel Service Delivery technology/tools and processes.

• Advanced software skills (MS Office) required

• 20% travel - Domestic

     

Location

United States

     

The US national base salary range for this position is from 

$88,200.00 - $163,800.00

The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work loc