Customer Service Coordinator

Overview

Founded by international students for international students, ISO Student Health Insurance is a leading provider of affordable and comprehensive health insurance plans for international students and scholars studying outside of their home country and traveling to the United States. With 65+ years of experience and trusted by over 120 institutions, ISO provides reliable, tailored group health plans for F1 students, high schools, J programs, short term cohorts and more. 

 

ISO is headquartered in New York City and is part of Ignyte Insurance — a global specialty insurance platform with roots dating back to 1990. Backed by decades of industry expertise, Ignyte was built to acquire, scale and accelerate high-performing brands around the world. Today, it manages a fast-growing portfolio of innovative insurance businesses across niche markets and serves millions of customers globally.

 

ISO is in search of a Customer Service Coordinator to join their team at the New York City office. This role is on-site full time. Bilingual in Chinese or Spanish (both written and spoken) proficiency is a plus.

 

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide guidance on health insurance plans, coverage details, and claims processes.
• Help troubleshoot and resolve customer concerns in a timely and professional manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer satisfaction.
• Provide feedback on processes and contribute to team efficiency.

Qualifications

• Bachelor’s degree preferred.
• 1-2 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-focused attitude.
• Ability to multitask and thrive in a fast-paced environment.
• Proven experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-focused attitude.
• Ability to multitask and thrive in a fast-paced environment.
• Chinese or Spanish (both written and spoken) proficiency is a plus.
• Marketing experience is a plus.

What We Offer:

• Competitive salary and benefits package
• 401k with company match
• Federal holidays and 16 PTO days
• Company-paid health insurance (includes vision, dental, disability and life)