Vice President, Business Services Group

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.


The Vice President, Business Services Group position exists to provide executive leadership for business operations, organizational performance, business intelligence, data governance, project portfolio management, and strategic execution across Focus on the Family. This role translates ministry priorities into actionable plans, measurable outcomes, and effective organizational execution by overseeing enterprise planning, prioritization, implementation, and performance monitoring.

The position establishes and maintains the systems, processes, data structures, governance frameworks, and reporting capabilities needed to support informed decision-making and organizational alignment. Serving as a key operational partner to executive leadership, this position ensures that organizational resources are aligned with ministry objectives and long-term vision.

The role provides leadership to teams responsible for business analysis, business intelligence, data governance, process improvement, program and project management, research and insights, organizational reporting, and digital asset management. By leading researchers, analysts, and project leadership functions, this position helps ensure that strategic initiatives are supported by timely, accurate, and actionable information that improves planning, audience targeting, new product development, and the measurement of key ministry objectives.


Essential Duties/Responsibilities:

• Provides strategic leadership for the integration of constituent reporting, constituent research, and organizational insight so that Focus on the Family maintains a comprehensive and actionable view of its constituents, including donation activity, product purchasing, and content consumption behavior

• Ensures the organization has reliable baseline data to identify year-over-year and long-term trends that inform strategic planning and decision-making for executive leadership

• Ensures that enterprise programs, projects, and initiatives are aligned with ministry objectives and executed within organizational capacity. This includes overseeing enterprise-level planning, prioritization, governance, scheduling, and progress monitoring so that high-priority initiatives have the greatest probability of success and efficiency
• Helps ministry leaders interpret and apply research, analytics, and business intelligence to operational and strategic decisions

• Identifies opportunities for cross-functional leverage of information, and communicates at the executive level to connect data-driven insight with ministry priorities

• Translates executive vision into actionable plans, measurable objectives, and organizational roadmaps

• Evaluates priorities and advises on resource allocation, capacity planning, and initiative sequencing

• Maintains enterprise accountability systems that monitor progress against strategic goals

• Supports special projects and enterprise initiatives as assigned by executive leadership

• Oversees business intelligence, data management, and organizational reporting functions through the development and maintenance of enterprise data governance frameworks, policies, standards, and best practices

• Ensures data quality, consistency, accessibility, and compliance across organizational systems; overseeing dashboards, scorecards, key performance indicators, and executive reporting tools; analyzing operational, financial, audience, and strategic data to identify trends, risks, opportunities, and performance gaps

• Provides executive leadership with timely, accurate, and actionable information for ministry planning and decision-making

• Promotes broader organizational capability in data-informed decision-making by strengthening reporting practices and analytical maturity

• Leads program and project management functions by overseeing the organizational portfolio of strategic initiatives, the master initiative schedule, executive dashboards, and project reporting

• Establishes project governance standards, methodologies, and reporting frameworks

• Ensures that projects are properly prioritized, resourced, monitored, and executed

• Provides executive visibility into project status, outcomes, dependencies, risks, and organizational capacity

• Supports stewardship through cost optimization, operational efficiency, and alignment of resources with ministry priorities

• Develops, leads, and evaluates high-performing te