Help Desk Coach

Are you a strategic coach with a passion for problem solving and support to early childhood educators? Acelero, Inc. is looking for a dynamic Help Desk Coach for our SPARK Indiana Team to drive our mission to eliminate the gaps between young children’s potential and their success in school and life.

Why Acelero Inc.?

Our mission is bold: To design and deliver research and evidence-based approaches to eliminate the gaps between young childrenʼs inherent potential and their achievement in school and life. With our partners, we accelerate child and family outcomes that honor all of the aspirations and cultures of the communities we serve. Our values: Data-Informed Learning; Transparent & Open Communication; Growth Mindset; Championing Equality; Caring Teams & Communities.

Your Role:

The Help Desk Coach is responsible for providing support to early childhood educators, partners, and others. They identify service needs and respond with individualized support, connecting users to available services and solutions in real-time.

What You’ll Do:

• Provide a high-quality, responsive support using relationship-based coaching strategies driven by research and best practice to promote continuous quality improvement

• Promote and supports a program’s quality improvement in alignment with best practices, SPARK’s model of services of support and Paths to QUALITY

• Respond to inbound calls, chat, and email

• Identify and resolve issues and inquiries regarding state online systems, including I-LEAD, Indiana Learning Paths and My SPARK Learning Lab

• Provide resources to early childhood educators, partners and the community, including connecting families to the appropriate support resources

• Apply SPARK policies and procedures in addition to quality assurance and best practice standards, with attention to continuous quality improvement

• Offer solutions and uses feedback to modify

• Adapt to changes or methods to best fit the needs of end users

• Participate in assigned meetings, events and training as required

What You Bring:

• High school diploma, GED, or equivalent required. Child Development Associate (CDA) credential or equivalent preferred.

• Minimum of three (3) years of previous work in ECE or a related field, preferred.

• Exceptional written and verbal skills. 

• Spanish written and verbal skills are a plus.

• Physical exam and background checks are required for this position.

• Must have access to reliable internet service.

When/Where/How Much:

When: June 2025

Where: Remote; travel required locally or long-distance up to 10% of the time for work-related meetings and functions.

How Much: $50,000 to $53,500 annually 

Why You’ll Love Working with Us:

• A meaningful mission that drives real change

• A team that values growth, collaboration, and inclusion

• A chance to shape the future of early childhood education

Apply now to join us as our next Help Desk Coach. Together, we’ll help every child reach their fullest potential!

We are an equal opportunity employer, committed to creating a diverse and healthy workplace.