Compliance and Quality Assurance Officer

Position Title: Compliance and Quality Assurance Officer

Reports to: Senior Vice President of Agency Advancement  

Exempt/Non-Exempt Status: Exempt

Pay range: $70,000-$85,000

ORGANIZATIONAL MISSION:

At Volunteers of America, we are dedicated to restoring hope, dignity, and a sense of belonging for people facing challenges. Our mission is to foster self-reliance and stability by delivering essential services in housing, education, and health. 

GENERAL FUNCTIONS:

This position is responsible for the quality assurance/compliance functions of program operations.  This position ensures compliance with all accreditations, licensure, and contractual obligations of all agency programs. Ensures that the agency operates within legal and ethical boundaries by monitoring adherence to all applicable laws, regulations, and internal policies, identifying potential compliance risks, and implementing strategies to mitigate them, often including internal audits, developing compliance training programs, and reporting violations to management and regulatory bodies when necessary. The position also oversees internal agency investigations in partnership with human resources. 

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job and may be amended at any time at the sole discretion of management. Based on program/department needs, your schedule may be subject to change.

Scope of Duties:

1. Interact (verbally and non-verbally) with all clients, staff and community members with respect and courtesy.

2. Attend and participate in regularly scheduled staff meetings, supervisory conferences, training sessions and other meetings as requested.

3. Maintain client and staff confidentiality in compliance with Administrative Policies and Procedures and Program Policies and Procedures.

4. Have full working knowledge of accreditation and licensure standards required of programs including but not limited to; Housing and Urban Development (HUD), Bureau of Prisons (BOP), Office of Children and Family services (OCFS) and the Child and Adult Care Food program (CACFP).  Continuous Quality Improvement by achieving certification as the agency CARF-Business Practices surveyor and the agency ACA surveyor. Become subject matter expert on the three main types of accreditations: national, regional and specialized.

5. Ensure the facilitation of the accreditation process including communications with accreditation body and establishing schedule with program staff to meet accreditation deadlines.

6. Become certified as the agency Prison Rape Elimination Act (PREA) Coordinator and coordinate all PREA audits and compliance efforts, conducting all investigations as required, and complete the annual report for publication on the agency website.

7. Prepare and distribute continuous quality improvement reports by collecting, analyzing and summarizing information and trends.  This includes all administrative incident reports and client grievances.

8. Draft policy and procedures in accordance with accreditation standards, licensure requirements, contract obligations, or changes in law and submit to the SVP of Programs and SVP of Agency Advancement for approval.  This includes all program policy and procedure manuals and the administrative policy and procedure manual.

9. Ensure manuals, client handbooks, and intake packets for licensed and accredited programs as well as the Administrative Policy and Procedure Manual are updated and distributed annually.

10. Ensure adherence to accreditation standards, licensure requirements, contract obligations, or changes in law through development of a quality assurance plan approved by Executive Leadership. 

11. Ensure compliance through monthly inspections of licensed, accredited, and contracted programs.

12. Develop and maintain an evidence of compliance binder for all applicable programs and create corrective action plans for programs failing standards.

13. Develop and maintain a compliance calendar for staff credentials and clearances.

14. Serve as Corporate Compliance Officer.  Prepare annual report to CEO and Board of Directors of all efforts related to corporate compliance.