TELECOMMUNICATIONS SPECIALIST III - 64026135

Requisition No: 874997 

Agency: Department of Health

Working Title: TELECOMMUNICATIONS SPECIALIST III - 64026135

 Pay Plan: Career Service

Position Number: 64026135 

Salary:  36,317.82 - 45,000.00 

Posting Closing Date: 05/08/2026 

Total Compensation Estimator Tool

Job posting category (Internal)

Telecommunications Specialist III, Position Number 64026135.  Jacksonville, Duval County

Your Specific Responsibilities:

The Bureau of Vital Statistics provides for the statewide registration of all Florida vital record events, which includes all Florida births, deaths, fetal deaths, marriages, and divorces.  The bureau issues more than 2.8 million certified copies annually.  A centralized database allows all 67 counties to issue birth certifications, 1850 to present: death and fetal certifications, 2009 to present. Marriages, and divorces, 1927 to present, are available for certification from the state office.  The bureau maintains more than 22 ½ million vital records.  The bureau produces routine and special analysis and reports of vital statistics data; provides policy, procedure and monitoring of 67 county local registrars of vital statistics; 118 birthing hospitals; funeral directors, medical examiners and certifying practitioners; and numerous tax collector offices, in accordance with Chapter 382 Florida Statutes and Chapter 64V, Florida Administrative Code.

Position Description

This position is in the Records Registration and Quality Assurance Section of the Bureau of Vital Statistics and acts as Helpdesk and Records Registration team lead.  The helpdesk and records registration unit provides statewide technical assistance and system support for the electronic and manual vitals records registration, whose users include medical examiners and staff, funeral directors and staff, physicians and staff, hospital birth registrars, the 67 County Health Department staff, and the 67 Clerk of Courts staff, all who are involved in filing Florida vital records.  

1. Assist in organizing and establishing telecommunication procedures within the helpdesk unit, using electronic equipment to troubleshoot and diagnose the more complex issues detected via users.  Oversee, coordinate and monitor the operation of the Records Registration unit with the manual entry of Birth, Death, Dissolution of Marriage, Fetal Death and Marriage records.

2. Maintain current knowledge of system requirements, modifications, and improvements and make recommendations for necessary changes or updates. Writes user acceptance test scripts for system updates and trains on use of script to test system and subsequent results. Coordinate and monitor monthly the electronic processing and import of Dissolution of Marriage and Marriage records, ensuring data clean-up is performed, and identify areas of improvement where needed.

3. Train new staff, as well as assist current staff in the use of equipment and operating procedures involved in the technical support of the electronic registration system, both manual and electronic, continuing to offer technical assistance beyond their scope.   

4. Develop, monitor and ensure to conduct daily, weekly and monthly audit controls of the various functions within the two units.  Daily: Helpdesk Tickets, Amendments, AFS's, Record Keying; Weekly: Scanning, Enumeration of Birth; Monthly: Transmittal Receipt Compliance Logs, Blue & Gold Report, Pending Medical Records and CDR Late Records Reports

5. Monitors the processing and tracking of system user access forms.  Communicate with the telecommunications staff any unsolved issues.  Monitor the maintenance and update of the Records Resource Management Database - distribution list for Clerk of Courts.

6. Perform other duties as required.

Required Knowledge, Skills, and Abilities:

         1.  Knowledge of computer equipment.                           

         2.  Ability to diagnose and resolve telecommunication problems.

         3.  Knowledge of records management system standards and procedures.

         4.  Knowledge of Florida Statutes and Florida Administrative Code.

         5.  Knowledge of the Department of Vital Records Registration and code manuals.

         6.  Ability to coordinate activities of technical staff engaged in records management system.

         7.  Ability to provide training and