Computer Network Support Specialist

ABOUT ALEUT FEDERAL

At Aleut Federal, we believe the company and its mission is just as important as the job you are applying for. Aleut Federal is an Alaskan Native-owned enterprise whose purpose is to support our “Shareholders,” the Unangax, the indigenous people of the Aleutian Islands of Alaska. People are at the core of everything we do. We support our Shareholders by providing excellent service and quality results to our Clients, the various branches of the federal government. We engage in our local markets, so community service is embedded into our process.

Our culture nurtures the strength of our workforce through mentorship and coaching, providing opportunities for growth, and competitive benefits. We support and encourage diversity, inclusion, and accountability at every level.

The Aleut Federal motto is “We are One” because we truly believe that with one heart, one mind, and one purpose, we can accomplish our mission and be an organization anyone would be proud to be a part of.

POSITION SUMMARY

The Computer Network Support Specialist provides advanced technical expertise in the operation, maintenance, and optimization of AF TENCAP network systems across multiple security classification levels. This role analyzes network performance, diagnoses and resolves complex issues, and coordinates with internal teams, external agencies, and vendors to ensure seamless mission support. Operating with a high degree of autonomy, the specialist manages network infrastructure projects, drives process improvements, and advises leadership on technology enhancements. A constant focus on IT security vigilance is essential to safeguard AF TENCAP’s network integrity and mission-critical communications.

ESSENTIAL JOB FUNCTIONS

• Analyze network performance data, interpret fault conditions, and recommend effective solutions to maintain optimal system operations across multiple classification levels.
• Manage network administration activities, including configuration, patching, monitoring, and optimization of LAN/WAN infrastructure, encryption devices, and cabling systems.
• Oversee troubleshooting and restoration efforts for complex network outages, coordinating with internal teams, external agencies, and vendors to ensure rapid resolution.
• Lead network infrastructure projects, upgrades, and technology refresh initiatives, ensuring alignment with AF TENCAP’s mission requirements and lifecycle planning.
• Assess system performance trends, drive process improvements, and implement best practices for efficiency, security, and reliability.
• Coordinate the integration of new network capabilities, ensuring interoperability and compliance with DoD and AF network standards.
• Advise leadership on emerging technologies, risk mitigation strategies, and network enhancement opportunities.
• Consult with cross-functional IT teams to ensure cohesive, mission-aligned network operations and change management.
• Educate stakeholders on network usage, security protocols, and operational best practices.
• Maintain constant IT security vigilance, proactively identifying, mitigating, and reporting network threats in accordance with DoD 8570.01-M, AF cybersecurity directives, and AFI 17-130.
• Operate with a high degree of autonomy, making informed decisions to support AF TENCAP’s dynamic mission priorities and ensure network readiness in rapidly changing operational environments.

EDUCATION/TRAINING

• High School Diploma.
• Hold and maintain an 8570 IAT II compliant certification (Sec+).

EXPERIENCE

• 4+ years of IT network support experience
• Experience supporting DoD networks and classified communication systems.
• Experience with VoIP call managers
• Experience with VTC suites
• Experience using Microsoft Office applications and common troubleshooting tools.
• Experience using PowerBI, PowerAutomate, and/or PowerApps

SKILLS/ABILITIES

• Strong communication and problem-solving skills.
• Working knowledge of Ethernet, fiber optics, and IP-based networking protocols.
• Familiarity with ticketing systems and remote troubleshooting tools.

PHYSICAL DEMANDS

• Must be able to sit for prolonged periods
• Must be able to bend, stoop, kneel, and/or squat
• Must be able to perform repetitive tasks or motions for prolonged periods
• Must have sufficient physical strength, balance, hand-eye coordination, and stamina to complete various tasks.

WORK ENVIRONMENT

• This is an Onsite position that requires work to be performed onsite at a customer location.
• Working indoors