Customer Success Associate

<p><strong>About Figure</strong></p> <p>Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.&nbsp;</p> <p>By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.</p> <p>Together with our 170+ partners, we’ve originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.&nbsp;</p> <p>We’re proud to be recognized as one of <a href="https://www.forbes.com/lists/fintech50/">Forbes’ Most Innovative Fintech Startups in 2025</a> and <a href="https://www.fastcompany.com/91269557/finance-personal-finance-most-innovative-companies-2025">Fast Company’s Most Innovative Companies in Finance and Personal Finance</a>.</p> <p><strong>About the Role</strong></p> <p>As a Customer Success Associate, you will be the voice of Figure for customers navigating important financial decisions. You will help them understand our products, move through the application process, resolve issues, and feel confident every step of the way across phone, chat, and email.</p> <p>No prior fintech experience is required. We’ll teach you the products, processes, and tools. Growth at Figure is real. In 2025 alone, 115 employees across Customer Operations received a pay increase or promotion.</p> <p>Start your career in fintech with a role that offers real responsibility, strong benefits, recognition opportunities, and the chance to build specialized skills right here in Reno.</p> <p><strong>Compensation &amp; Perks</strong></p> <ul> <li>Earn up to $71,000 a year in total compensation after the probationary period, including shift differentials and monthly bonus opportunity</li> <li>Company-paid medical, dental, and vision benefits for employees and dependents on select plans</li> <li>Paid holidays, PTO, and sick time</li> <li>Hybrid flexibility after training</li> <li>Continuing education reimbursement</li> <li>Paid family leave</li> <li>New Hire and Anniversary Swag</li> <li>Employee Recognition Program</li> </ul> <