Business Systems Analyst II

The work we do has an impact on millions of lives, and you can be a part of it.We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
Protective is searching for a Business Systems Analyst to join the Protective Automated Life Insurance Application Systems team. This is a full-time, work from home position, which provides an opportunity to work in an agile team environment under the general direction of more experienced Business System Analysts and Developers. Our team is responsible for the enhancements, maintenance, and support of the New Life Insurance Business & Underwriting systems.

Responsibilities:

• The Business Systems Analyst is responsible for gathering requirements, writing user stories, collaborating on implementation approaches with software developers, testing and supporting software systems. 
• Makes recommendations for better utilizing the available technology to the business.  
• Diagnoses system issues with the help of log files, SQL database research and system-provided information and collaborates with software developers to find solutions to business system problems in a timely manner.  
• Using a structured approach, writes and keeps user stories up to date.
• Ensures that user story acceptance criteria are all-encompassing including negative and regression test cases, edge scenarios, and accounts for all integrations.
• Works with developers, product owners, managers, internal system users and people from other development teams that have a stake or dependency in any requested system work to review user stories and acceptance criteria to make sure they are complete and accurate.
• Consults with end-users concerning issues and troubleshooting of any of our systems in a calm and professional manner.
• Under general guidance will take the lead on project initiatives including cross-team communication/collaboration, cross-system testing and timeline tracking/updating. 

Work Experience, Education, Certification/Training Required:

• 3+ years as a Business Systems Analyst
• Knowledge of SQL Server Management Studio 2012 or higher, HTML, XML
• Typically, a post-secondary degree, preferably in Management Information Services or Computer Science related field may substitute for work and/or technical experience
• Certifications in industry related or discipline related organizations are desirable (LOMA, IIBA, or related coursework)
• ACORD Life & Annuity Standard XML format experience is a plus

Knowledge and Abilities Required:

• Must have strong data analysis and data manipulation skills
• Must be able to manage multiple, changing priorities, resolve conflicts and be able to work calmly under pressure
• Must be self-motivated, able to work independently, willing to self-teach and take responsibility for ongoing professional development
• Critical thinking skills are a pre-requisite
• Excellent interpersonal, verbal, and written communication skills
• Basic understanding in the areas of application programming, database and system design is required.
• Experience interacting with API functionality and usage for issue diagnosis and system testing is preferred
• Experience in agile software development methodologies is a plus
• Knowledge / experience in the Life Insurance industry is a plus

Employee Benefits:  We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.    Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Diversity and Inclusion: At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities.
We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace unique skills and abilities. Our aim is to create an equitable and accountable