Community Outreach Manager

Description

Episcopal SeniorLife Communities Mission:

We provide high quality services from skilled nursing and restorative care to housing, assisted living and community-based wellness programs. We are committed to meeting each individual’s needs, in a culturally competent manner, supporting family and loved ones through transitions, and fulfilling our pledge…

Life. Inspired Every Day.

Salary: $60,405.80

The Community Outreach Manager is responsible for expanding Episcopal SeniorLife Communities’ Neighborhood Program to Hilton, Gates, Chili, and other areas located west of the City of Rochester. The Community Outreach Manager will build new community partnerships and neighborhood programs that will improve and enhance the health and well-being of the older adults living in the community based on the needs and wants they have identified. This position will work with the Director of Dementia Services to ensure all neighborhood program expansion integrates with programs and services specifically designed to serve individuals affected by Alzheimer’s and other dementias and those at greater risk for Alzheimer’s and their caregivers by ensuring access to ESLC’s high quality dementia care and support. The Community Outreach Manager will ensure all neighborhood programs’ standards, processes and procedures align across all ESLC neighborhood programs. In collaboration with the Supportive Housing Manager and Supportive Housing team deliver dementia friendly health and wellness programming to an assigned region, coordinate care for individuals living in supportive housing under the Empire State Supportive Housing Initiative (ESSHI) at St. Leo’s in Hilton and ensure that care navigation is available to people living with dementia and their caregivers under the CMS Guiding an Improved Dementia Experience (GUIDE) Model.

 Responsibilities for a Episcopal Seniorlife Communities Community Outreach Manager

• Develop and deliver dementia-friendly health and wellness programming and a robust volunteer program 
• Ensure that all programming is dementia friendly and meets the highest standards of quality care and customer service. Specifics activities include but are not limited to: 
• Building new relationships: developing and maintaining positive relationships with community members
• Facilitating collaboration: driving internal and external collaboration to expand the offerings of the neighborhood program
• Attracting new members and driving increased participation: promoting and encouraging participation in the program 
• Expanding and delivering health and wellness programs in partnership with a volunteer workforce 
• Promoting the program through a tailored balance plan, nutrition education, strength training, informative presentations and other activities 
• Ensuring that all programs have a measurable impact on the participants by delivering qualitative and quantitative assessments and surveys
• All programs are inclusive for all communities that reside within each of the neighborhoods. 
• Developing and delivering educational programs that address all aspects of healthy living through seminars, lunch and learns, trips to community events and programs, (such as art, music, and socialization opportunities)
• Recruit, supervise, and coach a team of volunteers to deliver programs in a culturally competent manner. Ensure accountability by regularly monitoring volunteer impact and actively taking action to improve volunteer performance. 
• Represent ESLC at networking, recruiting, and tabling events in collaboration with the ESLC outreach team.
• Complete all health and quality care assessments as required by funders. Make adjustments to the program to ensure high participant satisfaction and impact. 
• Track and report necessary information/data to fulfill any grant requirements. 

Care Navigation 

• Support and closely coordinate all care needs including access to clinical and community support services for residents of St. Leo’s supportive housing program as well as GUIDE beneficiaries.
• Execute quality of life and home safety assessment screening tools to beneficiaries to assess home safety, behavior, function, medication monitoring & support needs, care needs, and advanced care plans.
• Assess and document caregiver concerns including caregiver strain, depression, and poor coping.
• Develop personalized care plans based on the desires and needs of each beneficiary and their unpaid caregivers based on the results of the completed assessments.  
• Review and update care plans as the participant’s condition evolves and as GUIDE and ESSHI requires. 
• Complete required written documentation in the electronic health record and o