Senior Implementation Manager, Enterprise Ambient AI

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Commure was recently named to Fortune’s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

About the Role

We are seeking a Senior Implementation Manager to lead the successful implementation and adoption of Commure's Ambient AI product suite across our enterprise healthcare clients. This leadership role is pivotal in ensuring seamless client onboarding, accelerated time-to-value, and long-term adoption success. You will directly manage a team of implementation specialists, own relationships with strategic clients, and dedicate a portion of your time to driving process improvements, removing blockers, and building scalable onboarding and implementation practices across the organization.

This role is fully remote with required travel 25-50%.

What You'll Do

Team Leadership & Strategic Enablement (≈20%)

• Directly lead, mentor, and develop a team of implementation specialists, ensuring high performance, professional growth, and accountability.

• Drive continuous improvement in implementation processes, including playbooks, onboarding workflows, and issue resolution approaches.

• Proactively identify and remove blockers that slow down implementations or adoption.

• Partner cross-functionally to define and refine onboarding and implementation methodologies that scale.

Client Implementation & Delivery (≈80%)

• Oversee end-to-end implementation projects for new strategic clients, from kickoff through go-live and steady state.

• Develop and execute comprehensive implementation plans aligned with client objectives and timelines.

• Coordinate cross-functional teams (IT, clinical staff, administrative personnel) to ensure smooth implementations.

• Configure and customize Commure solutions to meet client-specific workflows.

• Own and nurture C-level client relationships during implementation, ensuring satisfaction and adoption.

• Establish and track KPIs to measure implementation success and adoption.

• Collaborate with Product and Engineering teams to resolve technical issues and feed insights back into product roadmaps.

Operational Excellence

• Oversee the creation and maintenance of implementation documentation, best practices, and training resources.

• Ensure standardized use of tools (e.g., Retool, Looker/Tableau, SQL) to build dashboards, track progress, and deliver insights.

• Build and automate reporting solutions to improve transparency and accountability across implementations.
  

What You Have

• Bachelor’s degree in Healthcare Administration, Business, Computer Science, or related technical field.

• 7+ years of experience in SaaS technology, healthcare technology, or similar roles, with at least 2+ years of direct team leadership.

• Proven ability to lead teams through complex enterprise-scale implementations.

• Strong technical aptitude with data analysis (excel and SQL preferred) and data visualization tools (Looker, Tableau).

• Excellent project management skills and ability to oversee multiple strategic implementations simult