Director of National Key Accounts (I&I)

ROLE SUMMARY

As the U.S. healthcare market rapidly evolves, customer needs and expectations are becoming increasingly complex. Addressing these challenges requires innovative strategies that foster meaningful engagement and deliver measurable results.

The Director of National Key Accounts is a senior, customer-facing leader responsible for building strategic partnerships and delivering solutions that create sustained competitive advantage with I&I’s most influential national accounts. This role demands a deep understanding of the U.S. healthcare system, integrated delivery networks (IDNs), and payer dynamics.

Leveraging comprehensive knowledge of the I&I portfolio and market trends, the Director will design and execute strategic engagement plans that align with customer priorities and Pfizer’s business objectives. Acting as a matrix leader, this individual will coordinate cross-functional stakeholders—including senior leadership, Health IT, Medical, Marketing, and Customer Effectiveness teams—to drive enterprise-level initiatives and deliver on revenue goals.

ROLE RESPONSIBILITIES

• Strategic Account Leadership: Directly engage prioritized national accounts to develop long-term, mutually beneficial relationships that advance Pfizer’s strategic objectives and deliver on revenue goals. Colleague accountable for expanding Pfizer’s breadth and depth of influence within each assigned account to build strategic relationships and drive performance and advance projects through customer valued solutions. Colleague accountable for critical decision making with each customer that will significantly impact Pfizer’s relationship with each customer.

• Enterprise Influence: Serve as a subject matter expert on customer engagement, resource optimization, and U.S. market trends to enhance Pfizer’s relevance and inform enterprise strategy.

• Insight Generation: Capture and communicate actionable customer insights to influence strategic brand planning, resource allocation, and cross-functional decision-making.  Primary Point of Contact (POC) for all customer engagements and projects where a specific brand or TA opportunity is identified

• Integrated Planning: Lead a cross functional integrated team representing Key National Accounts which will include Commercial Effectiveness, MG/IDN marketing, Medical, HIT, Brand Marketing (when applicable), PCA (when applicable) and Legal to create a strategic plan for each assigned national account. Colleague accountable for the development and execution of the strategic plan for each assigned account.

• Innovation & Execution: Design scalable solutions and engagement platforms that address customer needs while driving operational excellence and measurable outcomes.

QUALIFICATIONS

• Education: Bachelor’s degree required; MBA/MPH preferred.

• Work Experience:

  • Minimum of 8+ years of pharmaceutical or biotech experience with a strong understanding of the U.S. healthcare system and IDN/key account dynamics.

  • 5–10 years of account management experience preferred.

  • Key Account Management (KAM) experience required.

  • Valid US driver’s license and driving record in compliance with company standards.  Any DUI/DWI or other impaired driving citation within the past 7 years will disqualify you from being hired.

• Skills & Knowledge:

  • Expertise in strategic account planning and execution.

  • Ability to generate deep customer insights and integrate them into business decisions.

  • Strong leadership, collaboration, and influence skills across matrix teams.

  • Exceptional communication, analytical, and project management capabilities.

  • Proven ability to design and implement scalable solutions for complex customer environments.

OTHER JOB DETAILS

Last Day to apply: January 2, 2026

The annual base salary for this position ranges from $182,000.00 to $303,300.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 22.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision