Customer Service and Enforcement Officer

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

 

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

 

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

Position: Customer Service/Enforcement Officer

Hours: Thursday-Monday 8:am to 4:30pm 

Rate of pay: $19.00 to $23:00 per hour

As a Mobility Specialist Driver, you are the front-line representative of Metropolis Parking, serving as the face of our technology-driven parking experience. You will assist customers in navigating and enrolling in Metropolis’ parking technology while delivering courteous, professional service. This role requires stamina, attention to detail, and a strong customer-first mindset in a fast-paced environment.

Mobility Specialists Drivers also play a key role in ensuring compliance with parking policies, maintaining lot and garage conditions, and supporting the overall operations of Metropolis facilities. As we continue to expand our technology platform, this position offers strong growth potential for high-performing team members.

What you’ll do

• Greet and assist guests in parking lots and garages, providing professional and friendly service
• Educate customers on Metropolis parking technology and assist with enrollment as needed
• Promote positive customer relationships by consistently delivering excellent customer service
• Respond to customer questions and concerns confidently and courteously
• Patrol assigned parking lots and garages to identify vehicles without proper payment or authorization
• Issue parking violations in accordance with company policies
• Document violations using company-provided mobile devices, including photo documentation
• Maintain the cleanliness of parking lots, garages, and common areas
• Identify and report debris, spills, hazards, or maintenance issues promptly
• Sweep floors, collect trash, and empty trash receptacles as needed
• Perform basic vehicle maintenance tasks, including cleaning, washing, oil changes, and minor upkeep
• Work independently and collaboratively as part of a team
• Observe all safety protocols at all times
• Perform additional duties as assigned

 

Qualifications

What you need  

 

• A valid state driver’s license, current address, and acceptable driving record. 
• The ability to safely drive a manual transmission (stick shift) vehicle is a plus.
• High school diploma or GED preferred, but not required
• Prior parking industry experience preferred, but not required
• Strong customer service orientation with a willingness to go above and beyond
• Comfortable using mobile devices and technology (iPad, iPhone, Android devices)
• Ability to communicate effectively in spoken English with customers and team members
• Strong interpersonal and communication skills
• Reliable, adaptable, and able to thrive in a fast-paced environment

 

Physical and Work Environment Requirements

 

• Ability to stand and walk for extended periods (up to six consecutive hours)
• Ability to visually inspect vehicles and physically access all areas of garages and lots
• Comfortable working outdoors in all weather conditions
• Flexibility to work various shifts, including weekends and evenings

 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to stand, walk, and use hands to handle cash and equipment. The employee is occasionally required to sit, climb, or balance. The employee must occasionally lift and/or move up to 25 pounds.

 

Salary Range:  $19.00-$23.00 per hour

Benefits:  Eligible employees will participate in the various benefits plans including medical, dental, vision,  flex