Lead Product Manager Technical (Payments Domain/ Cross Border payment)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Product Manager Technical (Payments Domain/ Cross Border payment)

Overview
• Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends
• Using the Working Backwards method, decomposes business requirements and customer experiences into features and stories that deliver the platform/product roadmap
• Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements
• Collaborates with product and engineering teams to ensure the successful delivery of work, operating as a key interface between geographically disbursed organizations
• Becomes the subject-matter-expert on the Product, delivering documentation and providing support


Responsibilities
Product Strategy and Roadmap:
• Participate in product portfolio and roadmap prioritization activities with the wider product team, contributing near-term input.
• Identify gaps and propose new platform capabilities as required.
• Determine release goals for the platform and prioritize features according to business and platform value, adjusting throughout implementation as needed.
• Own the working backwards document and vision for feature releases.
Research and Analysis:
• Use research, user studies, metrics, and competitive analysis to understand platform and business needs.
• Compare and review features using competitive analysis to inform prioritization within a platform product release.
• Identify innovations or perform test and learn experiments to suggest features that add more business and customer value.
Customer and Business Engagement:
• Participate in customer research to inform platform product feature needs.
• Digest business customer requirements (user stories, use cases) and platform requirements for a platform feature set.
• Collaborate with technical teams and business stakeholders to decompose business requirements and translate them into functional requirements (Epics, Features, Stories, Acceptance Criteria, Test Cases).
Development and Implementation:
• Manage the backlog, ensuring its health, quality, and forward planning meets the needs of the cross-functional team.
• Document technical concepts and decisions to communicate with stakeholders.
• Create story mapping between business requirements and functional/technical requirements.
• Continuously monitor feature development at the feature level.
Expertise, Coordination, Communication:
• Become an SME for the product and exhibit expertise within the platform feature area.
• Coordinate with cross-functional teams and contribute to release notes, ensuring product documentation fully captures the functionality and capabilities built and released.
• Stay aligned with and support GTM planning for the feature set.
Quality Management:
• Review product demos with the development team against acceptance criteria for the feature set.
• Identify issues that will keep platform features from delivering on time and/or with the desired requirements and communicate to leadership.
• Support and participate in retrospectives and ensure feedback is reincorporated into feature iterations.
Product Performance and Feedback:
• Prepare, launch, and monitor platform performances, adoption, and operational health for features by identifying and tracking suitable KPIs and/or OKRs.
• Develop and implement new metrics into measurement techniques; work with development teams to develop reports to monitor them.
• Use runtime metrics of services in the market as a feedback loop into the backlog and balance priorities against new feature requests.
Customer Support and Issue Resolution:
• Work with internal teams and customer service to identify, classify, and prioritize feature-level customer issues.
• Independently identify and research anomalous performance; escalate findings to senior management.
• Coordinate internal forums to collect and identify feature-level development opportunities.
Documentation and Risk Management:
• Own and manage product documentation; enable self-service support and/or work to reduce overhead.
• Identify feature risks