Sr. Manager, Integrated Insights & Strategy, Specialty Care Customer Engagement Platform

Role Summary

The Senior Manager, IIS Specialty Care Customer Engagement Platform will support strategic thought partnership to US CEP leadership team.  You will support the IIS CEP team to maximize the performance and effectiveness of the customer facing team by harnessing insights from multiple sources, supporting day-to-day problem solving, team management, and business partner management.  You will partner with the IIS CEP directors in the areas of strategic planning, analytic and strategic support, optimization of field force deployment, and business planning.  You will leverage your deep functional analytic knowledge and exceptional intellectual curiosity, while being an indispensable thought partner, influencing senior CEP National Leaders and ensuring the highest quality work.

The ideal candidate is someone with a proven track record of high-value stakeholder consultancy, responsible for framing, designing & executing solutions for challenging business situations. Their team orientation and collaborative approach, along with their outstanding listening skills and ability to manage through influence, will enable their exceptional intellectual and analytical curiosity to shine.  Their sophisticated executive demeanor and comfort functioning with senior CEP leaders along with their excellent presentation skills, including strong verbal and writing capabilities, will drive their success.  As will their ability to work collaboratively in a team environment and to influence and drive change at all levels in an organization.

Joining this distinctive function offers colleagues the opportunity to prepare for promoted opportunities across various functions, such as sales leadership, account management leadership, marketing, commercial operations, and advanced analytics.

ROLE RESPONSIBILITIES

The individual will report directly to the SCBU IIS CEP Lead and collaborate closely with the IIS-CEP Specialty Directors.

Support TA sales strategy

• Support scorecard review with sales and Marketing leaders at regular business review discussions to track performance and share best practices and key insights

• Support partnership with SCBU cross-functional partners and Commercial Analytics (GCA) colleagues to share and align on insights, strategies, and reporting

• Support the identification of opportunities and gaps in strategy/ tactical execution, develop and implement solutions via frequent interactions with field-based colleagues, brand team leaders and cross-functional partners

• Develop a SCBU partnership & PFE collective advantage with learnings to enhance our organizational effectiveness aligned to our Purpose Blueprint 2.0

Support field force deployment 

• Leverage analytic capabilities to develop optimized field force scenarios for sizing, structure, and targeting

• Partner with IIS CEP team lead to facilitate cross-functional teams to assess, design and implement deployment solutions aligned to operating plan and brand strategic priorities 

• Assist in development of tools and resources for leaders to optimize deployment based on local market dynamics, vacancies, and portfolio changes 

• Proactively identify opportunities to drive innovation in our go-to-market model (structure, roles, technology and/or capabilities) 

Project Management 

• Support new and ongoing projects to ensure on-time completion within budget and successful deployment

• Connect granular task to longer-term strategic initiatives for SCBU  

• Serve as a liaison between leadership, vendors and key stakeholders to accelerate project success

• Innovate and bring forward potential solutions to unmet, strategic needs across SCBU functions  

BASIC QUALIFICATIONS

• BA/BS Degree required.  MBA or other advanced professional degree (e.g., PhD, MD, JD) preferred 

• 6 years of previous pharmaceutical, biotech, or medical marketing/sales/consulting experience with a strong knowledge of the pharmaceutical marketplace and deep understanding of the pharmaceutical industry, broader trends in healthcare landscape and economics. 

• Excellent analytical skills, including strategic thinking, ability to frame problems and opportunities using supporting data, problem solving and measuring impact 

• A thought leader and self-starter, proactively identifying the need for specific analyses and programs, and marshaling the resources to evaluate and resolve the most challenging, strategic iss