Customer Support Specialist

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Key Responsibilities:

• Holding high levels of professionalism and Deel product knowledge

• Using a consultative and empathetic approach in delivering customer support resulting in positive customer experience

• Efficiently work through tickets via voice calls, live chats, email and social media channels

• Demonstrate strong ownership in issue resolution by providing best efforts to investigate, share knowledge, and communicate clearly with all customers

• Continually learn the Deel platform, keeping up to date with product features and changes

• Open communication with internal team members and business operations to help optimize and support workflows

• Specialize in different account topics and become a subject matter expert
  Communicating with customers through various channels (includes, but not limited to chat, email, phone, hangouts etc). 

• Processing orders, forms, applications, and requests.

• Deliver efficient troubleshooting and query resolution.

• Identify, qualify and overcome customer objections.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Providing feedback on the efficiency of the customer service process.

• Meet deadlines in a fast paced environment.

• Manage and exceed multiple performance related targets.

• Participate in on-going product training and process upskilling. 

Experience and skills required: 

• Preferred experience in BPO, Call Centres or Customer Facing Teams

• Ability to work across multiple platforms, providing customer support using voice calls, live chats, email and social media

• Fluent in written and verbal english communication skills

• Have an “Outcome oriented mindset” with the quick ability to research and investigate

• Demonstrated high ability in providing customer satisfaction through empathy and problem solving

• Have previously embraced remote work, capable of working independently and self-motivated

• Experience working within a Global SaaS company would be highly regarded

• Zendesk experience is preferred

• Participate in on-going product training and process upskilling.

• Use initiative in identifying trends and/or process improvements.

• Being adherent and flexible to internal processes and procedures.

• Being open-minded and willing to accept feedback, whether positive or constructive.

• Demonstrate exceptional proactivenes