Customer Care Representative (PSR3) – Numerous Limited Duration Positions Available for Remote Work!

Initial Posting Date:

10/22/2025

Application Deadline:

11/03/2025

Agency:

Employment Department

Salary Range:

$3,429 - $4,622

Position Type:

Employee

Position Title:

Customer Care Representative (PSR3) – Numerous Limited Duration Positions Available for Remote Work!

Job Description:

Do you have a desire to provide exceptional customer service – responding to questions and providing clear, understandable explanations? Do you enjoy taking a task from beginning to end, without missing a deadline? If you have excellent organization, attention to detail, and time management skills, this job may be for you!

At the Oregon Employment Department, we actively support a workforce that is representative of the people we serve including people from various races, genders, abilities, cultures, language skills, geographic locations, and justice system involvement. We value your life experiences and encourage everyone to apply with your transferable skills and qualifications from your work, school, and volunteer experiences. Please let us know if you need a reasonable accommodation.

WHAT YOU WILL DO:

As a Customer Care Representative (Public Service Representative 3), you will work in a high‑volume contact center environment.

In this role you will:

• Provide customer care and address technical questions for a diverse population regarding the Paid Leave Oregon program.

• Assist customers in filing or resolving their claims, including providing additional information when needed.

• Conduct difficult conversations with a trauma‑informed, person‑centered approach to provide an excellent customer experience that aligns with Paid Leave Oregon’s customer care principles and the Employment Department’s mission.

• Foster and support actions and goals related to ensuring diversity, equity, and inclusion, including the division’s values related to accessibility and equitable outcomes.

For a complete review of the position and responsibilities, please click here.

WHAT WE ARE LOOKING FOR:

Required Minimum Qualifications

• Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.

Desired Attributes

• Commitment to advancing equitable outcomes with valuing diversity and promoting inclusion

• Skilled in using computer systems to input and analyze data as well as practical experience using Microsoft office including Excel, Word, Outlook and databases

• Experience providing excellent customer care for both internal and external customers in a high-volume call center; ability to understand and explain program requirements over the phone

• Strong analytical skills: ability to collect, analyze and problem-solve information

• Strong written, verbal and nonverbal communication skills

• Demonstrates initiative and ability to provide independent judgment on an ongoing basis        

• Attention to detail with time management skills for processing large amounts