Senior Change Management Specialist

Our Mission

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers.  Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond  

Come join our Crew!

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Your Career

The role of the Senior Change Management Specialist is critical to a client’s success. You will play a strategic role that clients trust to help them choose the right path forward as they plan for change in their transformational efforts. Success is a team sport, and, in this role, you will find it by collaborating, being empathetic, and having a tenacious curiosity as you help clients plan for change.

Your Impact

• Advise on and lead Change Management project activities including creating deliverables that support Communication, Governance, Training, Business Impacts, Resistance Management and other OCM deliverables and efforts, managing resistance to change and help in ensuring user readiness
• Support change efforts on multiple client programs by designing, participating in, and leading workshops, stakeholder assessment, and change impact assessment interviews and focus groups; assist with development of communication, engagement, and training plans to document specific actions required to enable change
• Design, prepare, and execute communication, engagement, and training plans and prepare written, verbal, video presentation materials as well as other customer deliverables
• Maintain OCM content repository and ensure that documents conform to standards and storage retention procedures; Support OCM Leadership with Knowledge and Standards, including required standard and ad-hoc requests, incorporate industry best practices and implement standards, key measures, tools, and metrics
• Develop and coordinate project performance measurement reporting, drawing on OCM tools and data to provide reporting assistance to OCM Leadership and develop and execute functions to ensure adoption of new systems and processes with the OCM Team
• Contribute to and delivery proposals, points of view, presentations, roadmaps, and other materials as needed
•  Act as a consulted party to NewRocket’s own internal change management needs
• Be tenaciously curious, solution focused, and outcome driven
• You will be presented opportunities to engage (and develop) your entrepreneurial spirit, your penchant for continuous learning, and your instincts for strategic alignment.
• You will gather and analyze information, formulate, and test hypotheses, and develop and communicate recommendations.
• You will use your expertise and receive training to handle a variety of topics, as needed to advise clients towards success.
• You will contribute to the overall practice, generally or specifically (if an area of focus emerges for you as available or self-developed/proposed) and you’ll have the opportunity to shape this fast-growing initiative.
• You will contribute to published thought leadership that offers the market expanded thinking on present and emerging topics and will be rewarded with an amplified voice and recognition as a Trusted Advisor.
• You will have executive presence and be rewarded with the opportunity to communicate formal and informal recommendations, proposals, reports, interpretations, roadmaps, training, and other outputs as needed/identified.

Your Experience

• 5+ years Organizational Change Management experience
• 10+ years Professional Services (ServiceNow