Global Account Manager EMEA [REMOTE]

<div class="content-intro"><p style="line-height: 1; text-align: justify;">Upbound is redefining how modern infrastructure is built for the Agentic AI Era. We’re the creators and primary maintainers of <strong>Crossplane</strong>, and we’re building the <strong>Intelligent Control Plane</strong>—a new platform layer that makes infrastructure <strong>programmable, autonomous, and composable</strong>.</p> <p style="line-height: 1; text-align: justify;"><span style="text-decoration: underline;"><strong>Our mission</strong></span> is to power the AI-native enterprise with a foundational platform layer that helps teams provision, operate, and adapt infrastructure at scale—so platforms are ready for <strong>both humans and AI agents</strong>. We partner with leading cloud providers, ISVs, and open-source communities to help organizations move faster with greater confidence.</p> <p style="line-height: 1; text-align: justify;">Today, Upbound supports <strong>Fortune 500 companies</strong> and platform engineers across <strong>100+ countries</strong>. Crossplane has surpassed <strong>100M+ downloads</strong> and is used by <strong>1,000+ teams worldwide</strong>. We’re a <strong>Series B</strong> company backed by <strong>GV (formerly Google Ventures), Altimeter Capital, and Intel Capital</strong>, and we’ve raised <strong>$69M</strong> to date. Learn more at <strong><a href="http://upbound.io/" target="_blank" data-sk="tooltip_parent">upbound.io</a></strong>.</p></div><p>Global Account Manager (GAM) is responsible for the health, growth, and long-term success of Upbound's global enterprise customer relationships. While our Account Executives open doors, the GAM owns what happens after — driving adoption and customer success, uncovering expansion opportunities, and becoming a trusted partner to platform and infrastructure leaders at our largest, global accounts.</p> <p>This is not a reactive support role. The GAM proactively builds executive relationships, develops account growth plans in collaboration with the Customer Experience team, and leads commercial conversations around renewals and upsells. You'll work cross-functionally with solutions engineering, product, marketing, and customer success to ensure customers are continuously</p> <p><strong>In this role, you will: </strong></p> <ul> <li>Own a portfolio of global enterprise accounts with full accountability for net revenue retention (NRR) and expansion targets.</li> <li>Serve