Account Support Rep/Account Manager - Alphagraphics American Fork

Provides support to the sales team by relieving them of administrative work.

Duties may include order processing/entry, price quotations, information input and management, RFP response, product training or other related tasks.

May require a bachelor's degree or its equivalent and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals.

Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required. Typically reports to a supervisor or manager.

Account Support Rep/Account Manager

This role is part of our sales support team..  There are several duties like project coordination, customer order entry and managing a book a business where applicable, to help support our sales process and help support our customers.  

If someone has print or sign experience and has worked with customer accounts, this is a great job to come in and make a major impact right away.  There are bonus programs in place each month aligned to sales targets.  This role can build into a great career opportunity with an extremely fast growing company.   

Organization Core Values

Humanity – People, Respect, Teamwork, Community, Kindness

Excellence – Quality Work, Integrity, Responsibility, Accountability, Exceptional

Evolving – Curious, Forward-Thinking, Adapting, Changing, Flexible

Development – Grow, Create, Learn, Expand, Advance

Scrappy – Self-starter, Committed, Enthusiastic, Initiative, Hard-Working

Core Focus – Job Family

Sales and Sales Support

Market Description

Provides support to the sales team by relieving them of administrative work. Duties may include order processing/entry, price quotations, information input and management, RFP response, product training or other related tasks. May require a bachelor's degree or its equivalent and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required. Typically reports to a supervisor or manager.

Internal Description

An account support representative is responsible for managing and maintaining relationships with existing clients or customers of a company.  The person will be aligned with/support several Account Managers and Sales Positions to help with project coordination and entering orders into the MIS.  The person needs to maintain a good rapport with internal employees and the customer and look for ways to increase organic sales with each account. 

Responsibilities

• Build and maintain strong relationships with existing clients or customers
• Ensure that customer needs and expectations are met or exceeded.
• Conduct research to identify potential customers and generate sales leads.
• Contact potential customers via phone, email, or online chat to introduce products or services and close sales.
• Develop and implement account strategies and plans to maximize revenue and profitability from existing accounts.
• Provide exceptional customer service and support, answering questions and resolving issues promptly and professionally.
• Work collaboratively with the sales team to develop and implement sales strategies and tactics.
• Maintain accurate and up-to-date customer information and sales data in the company's customer relationship management (CRM) system.
• Stay up to date with industry trends and product knowledge to effectively communicate product features and bene