Business Technology Manager, Communication & Documentation

Application Deadline:

11/07/2024

Address:

320 S Canal Street

Job Family Group:

Corporate Affairs

The Business Technology Manager, Communication & Documentation works collaboratively with the North American Commercial Banking (NACB) businesses on complex Commercial Lending System communication & documentation requirements. The Role writes, publishes, and maintains Commercial Lending Systems User Guides, Job Aids and other NACB standards, operating procedures, and/or manuals. The Role ensures communication & documentation are written in a clear, concise and consistent manner, to provide information that increases knowledge of BMO Commercial Lending Systems & related processes; and enables the NACB business with navigating the Commercial Lending Systems to increase BMO’s speed to market for its customers. The Business Technology Manager, Communication & Documentation is the Subject Matter Expert (SME) for all Commercial Lending Systems utilized by the Commercial Banking personnel.

Core Accountabilities:

• Determines and documents content requirements; communicates to business partners on content requirements to ensure document requests are received in a content ready format.
• Collaborates with technology teams and business partners to understand key Commercial Lending System functionalities & processes and creates User Guides, Job Aids and other NACB standard operating procedures and/or manuals that provide step by step instructions on how to utilize these core Systems.
• Interprets process maps, flow and various business documentation and translates these items into clear and concise documentation.
• Understands content, assesses impacts, and engages stakeholders as required to ensure accuracy, consistency, and effectiveness of communication solutions.
• Collects required information for review and analysis.
• Analyzes content and assess impacts on existing policies and other communications initiatives. Information may be considered confidential and