Saba LMS Senior Administrator

Description

CTG is seeking to fill a Saba LMS Senior Administrator  opening for our client in Morrisville, NC.

 

Location: Remote

Duration: Long Term Contract to possible PERM

 

Duties:

• Create and maintain all LMS element functionality including content integrations and creation, creating classes, building assignments, researching databases for information.
• Creates, maintains, and updates configuration of learning content in the system
• Shares responsibility for testing learning object functionality in the LMS
• Inputs data and performs quality control of data input by other training staff
• Serve as a subject matter expert and advisor on LMS functionality and processes, as well as providing LMS support and enhancing the LMS user experience
• Acts in a Customer Support role by answering key questions of learners, field personnel, corporate staff, and department teammates over online chat, email via the Functional Help Email Box, and telephone communication (2nd line support)
• Responsible for managing data feeds between the LMS and other information systems, as well as providing technical support, troubleshooting, and testing activities, when necessary
• Update the LMS User Homepage monthly to ensure regular return traffic & implement strategies to increase interest in the content being promoted
• Technology:
  • Provide end-user troubleshooting, issue remediation, technology request assistance, and escalation management.
  • Monitor reoccurring issues, system/data or process gaps and proactively identify potential sources of increased efficiency and enhancements.
  • Develop and ensure standardized LMS operational processes, procedures, guidelines, and documentation are in line with Global Learning Center plan and governance.
• Data Structure & Management:
  • Approve user logins as needed and assign user permissions and roles.
  • Create and manage user organizational unit structures including the creation of user groups.
  • Manage inbound and outbound user data feed between Workday, CORNERSTONE SBX and Skillsoft Percipio.
• Reporting and Analytics:
  • Develop complex reports using both out-of-box tools, and enterprise reporting tools.
  • Develop and update standardized tools and reporting for ongoing access to learning information; generate standard and custom reports.
  • Maintain accurate data and records and analyze reporting data; recommend strategic direction to Learning team, HR Partners & internal clients.
  • Recognizes trends and provides feedback plus recommendations to training management
  • Create and validate reports for audit requests, as required
• Specialized Projects:
  • Leads Cornerstone SBX projects, enhancements, and system upgrades
  • Develop complex solutions that extend and enhance system functionality. This would include system integrations, bulk data import/export operations, custom reports, etc. Solutions might also require functional workarounds within the system – so a deep functional knowledge of LMS features is expected
  • Leads the configuration and testing of system enhancements
  • Validates and implements system upgrades
• Training:
  • Delivers LMS training to appropriate audiences; evangelizes the content library & LMS capabilities to Business groups to increase utilization
  • Writes desk procedures and quality work instructions
  • Facilitates training sessions regarding LMS processes, as needed
• Vendor Management:
  • Interacts with technical vendors and help desk
  • Provides guidance and recommendations for decisions and/or problem resolution related to LMS

Skills:

• 3+ years’ experience working with the Cornerstone SBXEnterprise LMS (current ver. SBX U58). Technical experience is required, along with sound functional knowledge. You should be well versed in developing complex integrations, building reports, and developing extract/transform/load operations. Experience with CORNERSTONE SBX Skills Graph and related functionality a bonus.
• 3+years experience with Workday as their HRIS
• Preferred experience with Skillsoft Percipio or another third-party content provider
• Preferred experience with other Enterprise wide LMS solutions e.g.: Cornerstone, Success Factors, Totara, Dochebo, Sana, etc.
• HTML basic to mid-level coding to be able to customize the LMS User Interface to improve the User experience – an advantage
• Problem solving skills, high attention to detail, able to work independently, good project manager

Excellent verbal and written English communication skills and