Digital Content Analyst

Our Story

J.Crew gets you dressed every day, for every occasion. 

Since 1983, we’ve been creating classics that feel familiar and refreshingly new, crafted with unbeatable quality and distinctive point of view—it’s no wonder we’ve been in your closet for four decades and counting.

Today, we continue to do the classics our way, inspiring not only how you shop but how you define your personal style. Our commitment runs deeper than just making great clothes—we’re proud of our role in getting you dressed with confidence, character, and celebrating a distinctly American sensibility that makes us who we are. 

Our dedication to Diversity, Equity, Belonging & Sustainability has been celebrated with industry recognition, reflecting our commitment to fostering an inclusive and sustainable workplace.

Overview

The Digital Content Analyst will coordinate and oversee the daily operations for the J. Crew Group brand websites (Jcrew.com, Factory.Jcrew.com, Madewell.com). This position is integral to the day-to-day eCommerce operations, customer service, post-merchandise, updates, promotions, maintenance, and product launches. This role will work closely with cross-functional teams such as Marketing, Merchandising, Creative, QA, and Engineering. We are looking for an energetic, hardworking person who can prioritize and complete daily tasks and long-term projects. As this role is designated for Junior talent, this individual will likewise receive training and mentorship from senior team members and leaders across their direct teams. To ensure ongoing success for all, we put the team first, empowering each member to voice their ideas and collectively drive efficiency, growth, and excellence. Together, we foster a supportive, safe, accepting, and collaborative space for everyone to thrive. 

Responsibilities

• Serve as the primary point of contact for site publishing and troubleshooting
• Create and maintain all site-wide promotions, as well as promo assets: badging, arrays, and global messaging
• Coordinate monthly publishes with internal teams and ensure all creative and product content (copy, images, pricing, etc.) is completed and accurate before launch
• Complete monthly review of the site with merchants to ensure new products are validated and optimize assortments
• Prepare and send out daily and monthly proofing links to business partners for review
• Manage and maintain (JIRA) bug tracking tool to ensure issues are assigned and resolved promptly
• Partner with cross-functional teams to investigate and resolve site issues
• Communicate with internal teams and stakeholders to effectively carry out the required efforts of given projects and/or tasks.
• Work closely with various teams, such as Merchant, Creative, and IT, to ensure site updates, projects, and work are delivered successfully, with quality, and on time.
• Collaborating with brand teams to create and implement digital content that supports brand strategy, goals, and positioning
• Prepare documentation and schedule training sessions for merchants and planners (Business Manager, JIRA, and CPR)
• Perform continuous quality assessment and regression testing to ensure content, products, pages, and creative executions are launched with the right prices, promotions, inventory, features, images, copy, and assure website usability
• Support QA team with testing of new functionality: creating test scenarios, assortments, updating product attributes, etc.
• Review and refinement of the site's daily and monthly processes to identify opportunities to improve the efficiency of the content production process
• Coding HTML/CSS/JavaScript to make simple updates to web pages, including global navs, monetate fixes, and email coding

We welcome you to apply, even if you don't check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact. We’re always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams.

Benefits + Perks

• Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more.

• Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell).

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