Senior Client Advisor, Bal Harbour

ABOUT KHAITE

KHAITE is a way of looking at the world. Shaped by formative encounters, cultural touchstones, and secret desires, this point of view comes to life through womenswear and accessories that find confidence in contrast. Each piece proposes a fresh balance of opposing elements- masculine and feminine, strength and softness, structure and fluidity- while embodying a signature sensuality and ease. 

Founded in 2016 by creative director Catherine Holstein and based in New York, KHAITE evolves with each season, building upon a foundation of robust yet polished items distinguished by exceptional materials, exquisite craftsmanship, and subtle yet striking details. 

 

ABOUT THE OPPORTUNITY

KHAITE is looking for an experienced and client-focused Senior Client Advisor to join our team for our new store opening in Bal Harbour. This role is ideal for a luxury retail professional who excels at cultivating long-term client relationships, delivering personalized service, and serving as a brand ambassador.

The Senior Client Advisor is responsible for driving sales, cultivating lasting client relationships, mentoring fellow team members, and serving as a brand ambassador by delivering an elevated in-store experience that reflects KHAITE's commitment to craftsmanship and elevated service.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

Client Experience & Sales

• Deliver an exceptional luxury client experience through personalized styling, relationship building, and thoughtful clienteling.
• Develop and maintain a strong personal client book, driving repeat business and long-term loyalty.
• Achieve and exceed individual sales goals and key performance metrics.
• Demonstrate expert product knowledge across ready-to-wear, handbags, footwear, and accessories.
• Anticipate client needs and provide styling recommendations tailored to each individual's lifestyle and preferences.
• Proactively reach out to clients regarding new arrivals, exclusive collections, events, and special services.
• Execute appointments, wardrobe consultations, and virtual selling opportunities as appropriate.
• Manage client consignments in accordance with company policies, including coordinating product requests, tracking shipments, ensuring timely follow-up, and delivering a seamless end-to-end client experience.

Brand Representation

• Serve as a brand ambassador by embodying KHAITE's values and aesthetic in every client interaction.
• Maintain a luxury boutique environment that reflects the highest visual merchandising and operational standards.
• Support store events, trunk shows, and VIP experiences to strengthen client relationships and community engagement.

Leadership & Team Support

• Lead by example in delivering exceptional service and sales performance.
• Coach and support Client Advisors by sharing best practices in selling, styling, and client development.
• Foster a collaborative, positive, and inclusive team environment.
• Assist leadership with onboarding and training new team members.
• Act as a floor leader in the absence of store management when needed.
• Maintain expert knowledge of KHAITE's collections, materials, craftsmanship, and brand story while actively participating in and contributing to ongoing product knowledge and training initiatives. 
• Champion product knowledge within the team by reinforcing key storytelling moments to elevate the client experience.

Operations

• Support daily operational responsibilities, including opening and closing procedures.
• Assist with inventory management, cycle counts, replenishment, and stock organization.
• Accurately process sales transactions, returns, exchanges, and omnichannel orders.
• Ensure compliance with company policies and operational procedures.

 

SKILLS & REQUIREMENTS

Interpersonal Skills:

• Action oriented; drive for results
• Passion for styling, fashion, and delivering exceptional customer experiences
• Strong interpersonal, communication, and relationship-building skills
• Experience mentoring or leading peers is preferred
• Highly organized with excellent attention to detail
• Comfortable working in a fast-paced, entrepreneurial environment

Education/Experience:

• 4–7 years of luxury retail sales experience, preferably in ready-to-wear or luxury fashion
• Demonstrated success achieving and exceeding sales goals in a client-driven environment
• Proven ability to develop and maintain a high-performing client book
• Familiarity with luxury clienteling too