Human Resources Partner II

About this role:

The HR Partner serves as a liaison for Human Resources, Supervisors/Managers, and employees on human resources services and needs. She/he collaborates with organization leaders, Project Directors/COPs and other global MSH staff on policies and procedures, compliance, compensation & benefits, performance management and employee relations issues. She/he consults and maintains the unit operations for both domestic and overseas based staff including management of domestic and international employee relations cases, benchmark and construct project/country based benefits, policies and procedures, employment/policies and practices, performance management, and worker’s compensation. She/he performs employee orientations of domestic and project employees and conducts exit interviews and monitors and analyses turnover statistics/information and the impacts and indicators.

Responsibilities include:

Technical Capacity (40%)

• For the assigned portfolio, provide strategic, high quality, and timely  human resources services to internal clients in the areas of recruitment, benefits, policy development, compensations, and employee relations aligned with MSH policy and standards.
• Provide feedback and advice constructively on work products; and provide input to procedures, processes, reports and other documents.
• Expand knowledge in primary discipline; demonstrate understanding of the interdisciplinary nature of international development and develop solutions for program development, strategy plans, and program decisions.
• Research and investigate problems related to Global HR including but not limited to employee relations, benefits, and compensation, and policy development. Assist to investigate and review employee complaints and research MSH policies and/or applicable US/local law(s).
• Oversee the administration of HR tools and resources. Ensure managers and MSH leaders are informed and updated of availability and use. Track and report on employee complaints, harassment issues, and potential legal claims.
• Maintain employee engagement through employee surveys and focus groups.
• Advise supervisors/managers and employees on company policies, procedures, compensation, and benefits.
• Provide guidance to staff on employment life cycle for assignments, domestic and international hires, transfers and trainee programs including immigration and visa processing, global mobility logistics & relocation, and allowances.

Risk Management: Investigations, Employee Relations, and Compliance (40%)

• Working closely with MSH Ethics Committee and Internal Audit team, conduct investigations in accordance with MSH Investigations Manual and tools; respond to HR audit queries and prepare audit recommendations
• Ensure legal compliance by monitoring and implementing applicable human resource federal and state requirements; maintaining records; representing the organization at hearings.
• Ensure planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counselling employees and supervisors.
• Work closely with local attorney, HO Legal Unit to manage employee relation issues, closeout and startup in line with the local labour laws
• Review employee contracts and templates to ensure they are in compliance with applicable policies and laws. Review templates and HR communications to ensure information is accurate and updated.
• Understand and articulate compliance issues related human resource for foreign assistance programs and the applicable regulations and US/local law in the areas of global employment, including but not limited to benefits, leave, social contributions, terminations, and severance; manage the administration and coordination of available resources for this information.
• Educate staff and ensure adherence of timely filing of benefits claims and reporting requirements associated for DBA and/or Foreign Worker’s Compensation Coverage.
• Assist project teams and others to interpret policies, procedures and/or applicable government/client regulations.

Customer Service (10%)

• Respond to staff requests in a timely and professional manner.
• Communicate effectively, listen carefully and create solutions in line with the applicable law, regulations, and/or policies and procedures.
• Build rapport with staff via feedback and interact that create “buy-in” of the initiatives and programs.
• Design and disseminate communication to educate