Account Manager, Beauty & Personal Care

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

Join the Square Account Management team and help our merchants grow their business! The Account Management team helps merchants get the most out of Square through product education, business advice and introducing new features. 

As a member of our growing Account Management (AM) Team, you will report to the Core Account Management Lead. We are hiring an account manager who is passionate about helping Beauty and Personal Care business owners succeed. You will find creative ways to make Square products work for a complex array of customers, while identifying ways to expand collaboration with customers and act as an internal advocate for decision makers in your book of business.

You Will: 

• Be responsible for growing and retaining a multi-million dollar GPV customer base
• Understand Beauty and Personal Care customer needs to help achieve their business goals through Square 
• Cross sell and upsell products and features by discovering customer needs
• Effectively and strategically address customer concerns and issues
• Help grow our managed accounts program through multiple seller touch points
• Work with our Sales, Support and Product teams to ensure customers have the best possible experience across all aspects of Square

• Support account management peers by taking on a product specialization, becoming an expert on a product or process, and delivering feedback to PMs

Qualifications

• 2+ years experience in Sales, Account Management or related field
• Experience discovering and closing sales opportunities and building client relationships.
• Experience successfully managing a pipeline to achieve revenue targets
• Excellent organizational, analytical, written, and verbal communication skills
• Passion and knowledge about how new technologies can help better serve small and medium size businesses
• Experience within the Beauty industry is preferred.

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on the candidate's work location and may be may be modified in the future.

Zone A: USD $37.99
Zone B: USD $35.35
Zone C: USD $33.45
Zone D: USD $30.38

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's po