Sr. Technical Platform Operations Specialist

<div class="section page-centered" data-qa="job-description"> <h2><strong>WHAT YOU’LL DO</strong></h2> <div>As a Sr. Technical Platform Operations Specialist, you will serve as a key operational liaison, ensuring the seamless performance of Viant’s products, including our Demand Side Platform (DSP). You will play a pivotal role in bridging cross-functional internal teams—such as Operations, Product, and Engineering—with external stakeholders and third-party partners. Your core responsibility is to maintain operational continuity through clear communication, technical insight, and a strong sense of urgency when addressing problems, challenges, and opportunities.</div> <div>&nbsp;</div> <div>This role requires a proactive approach to identifying root causes, facilitating resolutions, and driving alignment across multiple teams. You will own day-to-day technical operations, lead troubleshooting efforts, and support campaign and platform stability. The ideal candidate thrives in fast-paced environments, is a clear communicator, and demonstrates task leadership by translating customer and business needs into actionable solutions.</div> </div> <div class="section page-centered"> <div> <h2>THE DAY-TO-DAY</h2> <ul> <li>Serve as the connective point between internal teams (e.g., Ad Operations, Product, Engineering) and external partners, driving the resolution of technical issues and ensuring the reliability of the DSP platform</li> <li>Execute and manage publisher integrations and 3rd-party partner certifications to ensure compliance and system compatibility</li> <li>Provide second-level QA and platform support, ensuring escalated issues are thoroughly documented and addressed with urgency</li> <li>Drive cross-functional projects that enhance platform stability, operational workflows, and campaign execution quality</li> <li>Translate technical findings into clear, actionable feedback for both technical and non-technical stakeholders</li> </ul> </div> </div> <div class="section page-centered"> <div> <h2>GREAT TO HAVE</h2> <ul> <li>3+ years of experience in ad operations, technical account management, or a related role</li> <li>Familiarity with at least one ad-serving or programmatic advertising platform</li> <li>Strong written and verbal communication skills with a knack for documenting complex systems and workflows</li> <li>Proven ability to adopt and navigate new technologies quickly</li> <li>Working knowledge of HTML/JavaScript</li> <li>Bachelor's degree</li> </ul> </div> </div> <div class="section page-centered"> <div> <h2>WHO WE ARE</h2> <p><a class="postings-li