SMB Account Manager

<h3><strong>The Position</strong></h3> <p>CallRail is scaling, and we are looking for a <strong>Senior Account Manager</strong> to join our "Back to Base" motion. This is not a maintenance role; it is a strategic growth position where you will capitalize on the rapid success of our AI product suite.</p> <p>You will be at the forefront of positioning our newest and fastest growing product, <strong>Voice Assist</strong>. Since its launch in July, Voice Assist has become a primary revenue driver, solving critical problems for SMBs alongside our core <strong>Conversation Intelligence, Form Tracking,</strong> and <strong>Convert Assist</strong> tools. We need a consultative seller who can manage high-velocity upsell opportunities and help our customers modernize their businesses with AI.</p> <h3>&nbsp;</h3> <h3><strong>What You'll Do</strong><span style="font-weight: 400;">&nbsp;</span></h3> <ul> <li><strong>Revenue Expansion:</strong> You won't just wait for free trial opportunities. You will proactively identify and close upsell opportunities, moving clients from standard call tracking to our premium AI suite.</li> <li><strong>Capitalize on Voice Assist Demand:</strong> You will drive the continued expansion of <strong>Voice Assist</strong>, acting as a subject matter expert to demonstrate how automated agents and AI transcription drive immediate ROI for businesses.</li> <li><strong>Strategic Prospecting:</strong> You will execute targeted outbound campaigns to existing accounts, identifying the best segmentation lists and optimizing <strong>Outreach.io</strong> sequences to uncover dormant revenue.</li> <li><strong>Pipeline Mastery: </strong>You will maintain impeccable hygiene in Salesforce, managing accurate contact, lead, opportunity, and activity data to forecast your performance reliably.</li> </ul> <p>&nbsp;</p> <h3><strong>What You'll Need</strong></h3> <ul> <li><strong>Experience:</strong> <strong>2-3+ years</strong> of B2B Sales experience, preferably in SaaS or Marketing Technology (MarTech). Experience in an Account Management or Full-Cycle Sales role is required. <strong>Previous experience working with or selling into marketing agencies is strongly preferred/required.</strong></li> <li><strong>Cross-Functional Communication:</strong> You are a skilled bridge-builder who can translate customer feedback and market opportunities into clear, actionable insights for our <strong>Product</strong> and <strong>Marketing</strong> teams. You are able to communicate with precision to ensure all departmen