Customer Support Representative (m/ f / x)

Plan A has set itself the ambitious goal to decarbonise a million businesses within the next few years, using science and technology. We offer a software for decarbonisation and ESG reporting capabilities, that enables businesses of the likes of BMW, Mollie, Sorare, GANNI, Chloé and N26, to successfully manage their net zero journey. Building and growing Plan A has been only possible thanks to our ever-expanding team across Europe.

We're looking for a Customer Support Representative to join our Customer Success Team. As Customer Success, you are the face of Plan A to our clients, and the voice of our clients within our organisation. If our mission is aligned with your values and personal goals, we want to get to know you!

How You’ll Make An Impact

• Work with customers to help them upload the correct data to measure their footprint, and to validate what's been uploaded. You'll work closely with our customer-facing teams on this
• Help our customers navigate our platform and get the results they need
• Work with our product management and development teams to flag high-priority issues our customers are raising and convert them into future product road maps
• Become an expert on the Plan A platform: Leveraging deep product and carbon accounting knowledge, innovatively resolve partners’ pain points and identify opportunities for future product development
• Help our customers get access to the relevant resources and templates Plan A provides to help them understand our system

Requirements

• You’ve demonstrated success in customer relationship management, especially at a growing startup working with Enterprises
• You've demonstrated a consistent record of building and fostering durable business relationships; you remain calm and collected when facing crisis or criticism, and celebrate customers’ successes with them
• You have comfort in working cross-functionally, aligning with sales leaders, product teams or customers at the biggest companies in the world to make sure our customers achieve their goals
• You’re a savvy and tactful communicator with experience managing complex business relationships; you intuitively find the right tone and feel comfortable working with people from a wide range of backgrounds
• You’re comfortable working in fast-paced environments, troubleshooting issues in real-time and overseeing multiple tasks simultaneously
• English and German fluency required

Benefits

• Employee Stock Options (VSOP)
• Company pension option
• Discounts and benefits via the Plan A Corporate Benefits Platform
• Mental health coaching
• Access to online learning platforms (e.g. Masterclass, Master Plan) and online magazines (e.g. Sifted)
• Monthly team activities, company on- and offsite, and weekly team in-person gatherings on a Friday evening
• Dog-friendly office
• Flexibility to work remotely, in-office, or a bit of both
• 28 vacation days per year, 30 days working-from-anywhere, plus annual educational leave and sabbatical leave

What you can expect from Plan A

• Contribution to a bigger purpose! Push the needle on climate action by contributing to the success of our carbon management and ESG software!
• We value collaboration over competition. You will become part of a cooperative and cross-functional environment, where we value sharing knowledge and best practices.
• We are always growing and so are you. We support you with “MyPlan A”, your personalised career journey, in hitting your professional development goals and your vision for life.
• Enjoy the perks of remote work but always feel free to join us in our office in Berlin Kreuzberg.