KONE Business Services Agent

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.  

As a Business Service Agent, you will partner with Key Account Managers to manage customer accounts and ensure invoices are submitted accurately and timely.

Essential Functions:

• Manage all aspects of invoicing in an efficient and effective manner and in accordance with business/customer/legal laws, policies, procedures, and contractual requirements.

• Submission of key and non-national invoices into portal websites. Coordination with branches and account managers to ensure that all requirements are met for invoicing of all assigned key accounts.

• Single point of contact for all assigned key accounts. Assist with A/R account reconciliation for assigned key accounts. Working with KONE and customer tools and systems for invoice generation and submission. Problem solving and investigation for invoice questions and concerns from internal or external customers.

• Direct point of contact for various third-party payer sites, including maintenance for invoice payment status. Collaborate with Contract department to ensure accurate rates and requirements for all assigned key accounts.

• Review and distribution of ZDMR reporting to account managers as per defined deadlines. Receipt of responses on billing status and requirements.

• Maintenance of third-party representative relationships, including verification of billing with account managers, retrieval of required documentation.

• Maintenance of department spreadsheets of all account assignments, contract information, billing requirements, submission procedures.

• Maintaining training materials and documentation for all assigned key accounts.

• Other duties as assigned

You will bring 2+ years of experience working in a high-volume Billing Role, including relevant experience in the finance/customer service/project management field to our KONE family.

Education:

• Associates degree or equal working experience

Specific Skills, Knowledge & Behavior:

• Excellent interpersonal skills

• Strong focus on organization/prioritization/adaptability

• Ability to manage multiple responsibilities while meeting company deadlines and customer requirements

• Ability to effectively communicate with KONE employees and customers

• Ability to work in a team environment

• Working knowledge of Microsoft products

• SAP experience a plus

Budgeted Annual Salary: $50,800 - $70,000 USD

We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation: 

• We value your authentic self 

• Diversity, equity and inclusion is embedded in our strategy and values 

• Collaborative, creative and supportive work environment 

• Passionate about safety, quality and innovation 

• We care about the communities where we live and work 

Just some of our many benefits