Front Desk Coordinator

Description

The Front Desk is responsible for patient check-in/out, as well as treating all patients in a professional and courteous manner. Review patient chart to verify necessary information and signatures have been obtained. Enter new patient information into computer and collect patient payment amounts. Ensure the patient feels welcome to the practice and continues to return.

Responsibilities:

1. Greets patients in a prompt, courteous and helpful manner
2. Assists patients with personal requests or needs
3. Registers patients, obtains email address, verifies, and updates information as requested in medical record
4. Update patient recall status in computer per documentation in chart
5. Daily chart preparation: New, established and surgery patients – labels, required paperwork and test results filled in appropriate section
6. Prepare daily charge ticket and review for accurate billing/fee information
7. Discuss & explain insurance coverage to patients
8. File vision plans
9. Collect payment for services rendered including refraction fees, co-pays, and outstanding balances
10. Review Insurance Balance report bi-weekly for proper reimbursement
11. Review charge tickets upon patient check out for accuracy
12. Make follow-up appointments and issue appointment cards to patients
13. E-scribe
14. Scan patient charts into system
15. Monitor patient wait time and alert clinic manager if wait time is over 20 minutes
16. Monitor the reception area for cleanliness and adequate reading materials
17. Back up on phones when needed
18. File appropriate paperwork in patients chart as required
19. Pull and file charts as needed

20. Print daily schedules as needed

21. Copy and send medical records as requested by medical record release forms

22. Perform daily recall to maintain full daily schedule

23. Turn lights on/off, unlock/lock doors as indicated for the day

24. Maintain patient confidentiality in accordance with HIPAA and practice guidelines

25. Maintain positive working relationship will all staff members

26. Other duties as assigned

Essential Skills and Abilities:

1. Excellent customer service and communication skills
2. Ability to work as a team member
3. Manage multiple tasks simultaneously
4. Highly motivated and organized
5. Empathetic with patients’ needs and concern
6. Excel under pressure
7. Attention to detail
8. Treat patients and co-workers with respect
9. Windows based operating software knowledge

Requirements

Education and Experience:

1. High school diploma or equivalent
2. Two years minimum experience in medical practice