Sr. Quantitative Researcher - Core Product

#TeamNextdoor

Nextdoor (NYSE: NXDR) is the essential neighborhood network. Neighbors, public agencies, and businesses use Nextdoor to connect around local information that matters in more than 340,000 neighborhoods across 11 countries. Nextdoor builds innovative technology to foster local community, share important news, and create neighborhood connections at scale. Download the app and join the neighborhood at nextdoor.com.

Meet Your Future Neighbors

We are seeking an impact-oriented Sr. Quantitative Researcher to join our UX Research team. You should be passionate about connecting quantitative methodologies with deep human insight in order to drive decision making, uncover opportunities and provide actionable measurement solutions.  In this role, you’ll act as a high-visibility strategic partner who seamlessly translates rigorous and high velocity research into clear implications and calls to action. Your stakeholders will span Product, Design, Engineering, Product Marketing and Data Science, and you’ll be responsible for prioritizing work across those functions and communicating your rationale transparently. You’ll adeptly connect the dots of existing research and weave those into holistic narratives that partners can quickly action upon. 

Nextdoor is a trusted neighborhood network and we are interested in systematically understanding what makes for healthy neighborhoods across our 100M verified neighbors.You are able to create, document and communicate clear processes and ways of engaging with your work and the Research team as a whole.  You’re willing to roll-up your sleeves to move the work, and you’re excited to shape the strategy and roadmap that lead to truly customer-centric product development and messaging. You welcome various points of view and are able to build consensus and dictate a unified path forward. 

If you crave a challenge in a fast-paced environment, developing a strong research point of view and take pride in contributing to the growth of a world-class UX team, then this is the place for you!

At Nextdoor, we offer a warm and inclusive work environment that embraces a hybrid employment model, blending an in office presence and work from home experience for our valued employees.  

The Impact You’ll Have

Role responsibilities:

• Own the company wide reporting of experiential metrics (like NPS) for Nextdoor
• Guide cross functional teams to draw meaningful insights from research and communicate them clearly and powerfully to stakeholders
• Lead cross-functional brainstorms, discussions, research lit reviews and insight shareouts 
• Effectively socialize research to ensure that it’s understood, internalized and acted upon by teams across the business 
• Lead purposeful relationship-building with a wide array of partners (e.g., Design, Product, Engineering), other insight-generating functions and beyond.

What You’ll Bring To The Team

6-8 years driving strategic research projects at an agency, in-house, or both for technology companies, mobile software products and systems or in the media & advertising space. And/or the ability to perform at an advanced level in the domain 

• Proven experience understanding community behaviors at scale 

Quantitative Research Tools & Survey Expertise

• Advanced proficiency in Qualtrics, including survey programming, quotas, and embedded variables
• Ability to manage the Nextdoor Qualtrics directory, including user access and license monitoring
• Experience creating automations and workflows that integrate company datasets with Qualtrics
• Familiarity with deploying in-app surveys across web and mobile experiences using Qualtrics or similar tools
• Experience collaborating with Engineering to deploy and monitor in-app survey programs (e.g., using feature flags)
• Comfortable serving as a workspace admin, maintaining data hygiene and system organization
• Basic understanding of CSS for customizing survey and email themes (collaboration with Design support available)

Data Skills & SQL Proficiency

• Strong ability to write and debug complex SQL queries to support data-driven research
• Leverages AI tools to increase speed, accuracy, and reduce dependency on Data Science partners
• Understanding of how company databases are structured and function (bonus: ability to interpret GitHub documentation)
• Nice to have: Experience creating SQL-based dashboards in Databricks (or similar) th