Public Safety / Security Officer Sr. Psychiatric Hospital Wauwatosa 1st

Department:

11926 Aurora Psychiatric Hospital - Public Safety

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

FT rotating days off

MAJOR RESPONSIBILITIES

• Provides security services with professionalism, fairness, and compassion in even challenging circumstances and in accordance with policies, procedures, and training. Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair.
• Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches. Assists team members, patients, and visitors by providing information, directions, and physical help. Ensures traffic control, monitors conduct of visitors on premises, and confronts unauthorized persons for questioning.
• Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents. Serves as a primary resource for de-escalation.
• Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats. Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
• Investigates incidents that occur on Advocate Aurora property and completes timely and accurate reports. Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
• Performs liaison rounding duties to cultivate close partnerships with all department and units. Delivers security awareness education to team members to leverage their assistance in the overall security of the site.
• Liaisons with state and local law enforcement and first responder agencies. Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
• Assists as a training resource for the Department. Serves as the preceptor for probationary officers and implements their orientation, onboarding, and assessment, compiles feedback, maintains training records for the department, trains competencies for all officers. Prepares lesson plans for officers that do not meet training expectations. Serves as a field instructor when assigned, maintains instructor level certifications, and provides training in accordance with standards.
• Assists department leaders in administrative duties such as reviewing required reports and records to ensure quality and accuracy; inspects uniforms, equipment, supplies and material and reports findings to the chain of command.
• Maintains current Department training standards in radio communications, verbal de-escalation, stabilization, CPR, application of clinical restraints, conducted energy weapon (Taser), to include training on any/all department-issued equipment and/or requirements identified in the Annual Training Plan.

License/Registration/Certification Required:

• Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role.  Recertification is not required.
• A valid driver’s license issued by the Division of Motor Vehicle.  
• Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ). This is needed to carry a taser at work
• Certified in Conducted Energy Weapon (Taser) use within 90 days of hire and periodically thereafter.

Education Required:  High School Diploma or GED

Experience Required: 4 years of experience in a security or public safety role that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to pa