Project Change Management Analyst - IT

Overview

We need an ambitious, curious leader to become a Project Change Management Analyst on the Technology Team to help drive the biggest change in the company’s history. 

 

The Opportunity – Why Join 

Are you ready to redefine how an entire industry engages with customers? At AAA Life we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people’s lives when it matters most, then join AAA Life who has the unique ability to access tens of millions of existing AAA customers powered by the strength of one of America’s most trusted brands.  We have embarked on a mission to double in size - Becoming one of the largest providers in the US.  These facts showcase why we're the right choice: 

• On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies 

• On growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAA 

• On making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview) 

• On culture: USA Today named us 2025 top workplace nationwide.  We believe the job of an insurance company is to do good.  Our mission is to help our members during what is often the hardest times in their lives.  We pick up the phone to people who have lost loved ones and offer our genuine support.  That is why we will always put human connection at the heart of what we do - always being there to talk to our members person to person.  We believe the job of an insurance company is to pay out.  That is what insurance is for.  Most of our members have real life policies - policies that bring peace of mind during life, and genuine support in the event of death.  We are not here to chase the super-rich with annuities and wealth management products.   AAA has been one of the most trusted names in America because it believes in providing the services that middle class Americans need. 

 

Responsibilities

The Role 

You will join a small, newly formed, and highly visible Transformation Office responsible for leading the company’s most strategic, enterprise‑wide transformation initiatives. These programs are complex, mission‑critical, and backed by multi‑million‑dollar investments. As a key driver within the Transformation Office, you will translate strategy into execution—turning transformational vision into measurable outcomes and sustained business impact. 

This is a high visibility Project Change Management Analyst role – leads change communications, adoption, and workforce readiness for IT transformation initiatives. It translates complex technical change into clear, targeted messaging; monitors adoption and employee sentiment; and delivers executive-ready insights tied to delivery milestones. Partnering closely with IT, HR, and the Transformation Management Office, the role aligns change efforts with agile delivery, proactively identifies workforce risks, and drives mitigation through communication, training, and readiness actions. 

The Next Phase 

Our mission is to provide those services for as many people as we can. To achieve that we need to evolve. We need to boldly embrace innovation and technology. Your leadership will help us deliver on our mission together and achieve our transformation. At AAA Life, empathy and progress go hand in hand, creating a culture where bright ideas flourish and meaningful impact grows. If you are drawn to an environment that values purpose as much as potential, we invite you to join us. Because here, being there for people isn’t just a promise—it is our driving force. 

Position Responsibilities 

 

Change Communications & Execution  

• Partner with transformation and technology leadership to define what, when, and how to communicate—developing core materials including leadership briefings, release communications, and end‑user messaging. 

• Execute the IT transformation communications plan, ensuring leadership‑aligned messaging, consistent narratives, and appropriate cadence across stakeholder groups. 

• Collaborate with IT workstreams (e.g., engineering, infrastructure, data) to translate leadership intent into audience‑specific communications for impacted teams. 

 

 Adoption & Employee Insights  

• Gather, synthesize feedback to technology transformation, and analyze tren