Onboarding Engineer

Want to deliver tech with purpose, with people who care?

Join an organization that helps keep children safe online.

Who we are?

Headquartered in Perth, Australia, Qoria is an ASX listed global leader in child digital safety technology and services. We are a purpose driven business, operating under the ‘Linewize’ brand in North America and Asia Pacific, under the ‘Smoothwall’ brand in the UK, and under the ‘Qoria’ brand in EMEA. Our solutions are utilized by schools, school districts and their parental communities to protect children from seeing harmful content online, to identify children at risk based on their digital behaviors and to ensure teachers maintain focus and safe learning in the digital classroom. 27k schools and 6 million parents depend on our solutions to keep 22 million children safe in 180 countries around the world.

What's the Opportunity ?

Primarily working from home, you will be responsible for the successful planning, installation and handover of Smoothwall’s core cloud products into our customer base which is predominantly Education. Overall, the goal of the role is to ensure that customers have a positive experience with the product and are able to achieve their desired outcomes.You may be required from time-to-time to attend meetings at our Leeds office

Here's how you'll do it :

The successful candidate will be responsible for guiding customers through the process of implementing and using a new product or service. They work closely with customers to understand their needs and goals, and then work closely with the customer to help them successfully adopt the product.

Some specific duties may include:

1. Conducting initial planning of customer needs and requirements

2. Collaborating with customers to develop onboarding strategies and timelines

3. Providing training and support to help customers learn how to use the product effectively

4. Troubleshooting any issues or challenges that arise during the onboarding process

5. Monitoring customer progress and providing ongoing support as needed

6. Gathering feedback from customers to identify areas for improvement in the onboarding process

7. Collaborating with internal teams to ensure a smooth transition for customers from onboarding to using the product independently.

The key products you will work with are as follows, but there is scope for the role to develop into additional products as needed.

• Smoothwall Monitor
• Smoothwall Cloud Filter
• Smoothwall Cloud Reporting

You may also need to work with other cloud based products such as

• Smoothwall Classwize
• Smoothwall Pulse

Requirements

What you will bring :

• An Interest and confidence in new and emerging technologies

• Strong customer service and customer engagement skills.

• Confident and professional in communicating with internal and external people

• Very organised, methodical, and analytical

• A proactive, problem solving mentality

• Ability to quickly learn new skills and adapt to new systems, procedures and environments.

Whilst the role is not overly technical you will be working with technical people and within technical environments. Therefore it would be highly beneficial to have a working knowledge of the following tools and technologies:

• Active Directory/GPO, Azure/Microsoft Intune & Google Workspace

• Other MDM solutions that support iPad’s such as Jamf or Moysle

• DNS/DHCP & Windows Server

• Basic networking, proxy & routing configurations

Desirable

• Experience working in schools, colleges or other education institutions.

• Experience of safeguarding technologies such as Filtering and Monitoring

• Understanding of the relevant safeguarding legislation that applies to schools

• UK driving licence and own transport.

• 2 years previous experience in a similar role.

• Previous Smoothwall experience

Why choose Smoothwall by Qoria:

In this role, you can expect:

• Employee share scheme
• Enhanced holiday & family leave