Customer Delivery Lead

This role is pivotal in ensuring overall customer satisfaction and managing Nokia’s financials, including revenues, sales margin, costs, and cash collection for hardware, software, and services.

Ensure project deliveries comply with customer contracts and Nokia’s delivery standards, processes, and tools, particularly within contexts of medium to large business scale and complexity.

Project Preparation and Execution: 
• PreSales (PEO Role): Supporting offer development, pre-contract planning and Complete S2D Handover
• Operational and Financial Objectives: Achieve operational and financial objectives.
• Transformation Measures: Implement transformation measures and achieve projected benefits.
• Supplier Management: Implement supplier scorecards and manage claims.
• Performance Feedback: Provide project performance feedback.
• Customer Satisfaction: Ensure high levels of customer satisfaction through effective project management and communication.

Project P&L Ownership: 
Responsible for the profit and loss of the project for medium/large business volume and/or medium/high complexity.
•Process Adherence: Ensure adherence to sell/execute processes and tools.
•Performance Reviews: Conduct project portfolio performance and services performance reviews.
•Customer Interface: Act as the primary point of contact for the customer.
•Supplier Performance: Ensure that Project Team tracks supplier operation performance against agreed metrics.
•Feedback and Escalations: Manage feedback and escalations from the customer or internal.
•Inventory Management: Ensure that Excess & Obsolete inventory items are under control and properly managed.
•Resource Management: Guide and secure delivery resourcing."

 

 

Typically requires 10-12 years extensive relevant experience and/or a graduate / postgraduate equivalent degree. 

Management experience across several functional areas or businesses. Mastery of a specific professional discipline combining deep knowledge of theory and practice or expertise across several different disciplines within a function.

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. 

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Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.