Roe & Co Distillery Brand Ambassador

Job Description :

Brand Ambassador

Roe & Co

Full-time, permanent

Closing Date - 22nd November 2023

The role will be based primarily in the Roe & Co Distillery Experience, involving connecting with guests at our Brand Home, taking care of members of the public, industry professionals, Diageo partners and collaboratrs, both internal and external. 

 

In their day-to-day role as tour guides and hospitality professional, they will work to actively turn guests into brand advocates by delivering unforgettable experiences. The ambassador will act as whiskey and cocktail educators for guests, delivering training and acting as whiskey consultants on various aspects of drinks and service, and they are a vital resource for sales teams to support and encourage customers in engaging with our portfolios. 

Leadership Responsibilities/ Key Collaborators: 

Roe & Co Distillery Ambassadors report into the Operations and Assistant Operations Experience Managers.  

 

Distillery Ambassadors will primarily engage with public guests and also with media and industry professionals. 

The role of a Roe & Co Distillery Ambassador is to generate advocacy for the Brand and Brand Home, by delivering incredible guest experiences in a high-end service environment, through guiding guests through our distillery experiences, boutique retail offering and Food & Beverage programmes. 

The role requires the highest standards of customer and professional service, while upholding standards of procedural practice in line with the quality management systems that drive excellence within Irish Brand Homes.  

Top Accountabilities 

- delivering consistent Brand Messaging and the “Roe & Co story” to our guest on all experiences within the distillery 

- must provide the highest levels of service to guests in our food and beverage areas, while working within the service systems set by management. 

- stock control and cash handling in their day-to-day duties. 

- maintaining the wellbeing of themselves, other staff and guests while in the experience. 

Qualifications and Experience Required 

-high End Hospitality Service Experience is important, with a preference for experience in cocktail, spirits and food focused environments 

- working in a face-to-face hospitality/ tourism venue passionate about customer experience is essential.

- must be flexible with work schedule including weekends, holidays, and evenings. 

Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

• Contemporary work life balance policies and wellbeing activities

• Contributory pension scheme

• Competitive annual bonus (dependent on performance)

• Generous holiday allowance

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Worker Type :

Regular

Primary Location:

Storehouse

Additional Locations :

Job Posting Start Date :

2023-11-02